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Sprint Announces Rewards for Loyal Customers

Discussion in 'Sprint Forum' started by JFB, Feb 2, 2009.

  1. JFB

    JFB Gold Senior Member
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    *Press Release*

    Sprint Thanks Customers with Launch of Exclusive Program that Provides Unique Perks and Instant Rewards to Loyal Customers

    'Sprint Premier' Latest in Series of Actions to "Revolutionize the Customer Experience - One Customer at a Time"

    OVERLAND PARK, Kan.--(BUSINESS WIRE)-- Loyalty pays. So Sprint (NYSE:S) is rewarding its most loyal and high-value consumer customers with perks, privileges and discounts that drive higher satisfaction, through the launch of Sprint Premier.

    After being automatically enrolled in Sprint Premier, customers receive benefits such as:

    Early Upgrades: After only one year customers can receive our new customer price on a new handset. That's almost a year sooner than other customers. For accounts sharing minutes, the early upgrade applies to the primary line. A new two-year agreement is required.
    “Just Because” Perks: Spontaneous special offers for trips, tickets to shows and sporting events -- just to say thanks.
    Anniversary Rewards: Customers celebrate their annual Sprint anniversary with a special gift such as free ring tones or free minutes.
    First to Know/First to Buy: Longstanding customers get an exclusive first peek at new products and services such as the upcoming Palm Pre™, and then are among the first with opportunities to purchase when they become available.
    Accessory Discounts: A once-a-year discount on accessories at participating Sprint stores.
    Courtesy Plan Check: For customers who haven’t changed their plan in six months, Sprint will notify them for a “Plan Check” to make sure they are getting the most value out of their device.
    Eligibility requirements for Sprint Premier are simple: 1) For three consecutive months, consumer customers must be on an individual wireless plan of at least $69.99 per month or spend at least $99.99 per month on a plan that shares minutes, or 2) they must have been a Sprint wireless customer for at least 10 years. For complete rules about Sprint Premier, visit sprint.com/premiercustomer.

    “We know that loyal customers are the most important ones to our business and we want to reward them for their choice in Sprint,” said Jeff Hallock, vice president for base management at Sprint. “Sprint Premier is our way of saying, ‘thanks, we appreciate your loyalty and here’s something special for staying with us’.”

    Sprint Premier is the latest addition to a growing list of other customer-friendly initiatives Sprint has already launched for its customers, including:

    The Right Plan Promise, which allows customers to change their plans at anytime without signing a new contract.
    Sprint’s Simply EverythingSM, an unlimited pricing plan that gives customers value with unlimited nationwide voice, text, data, e-mail, Web-surfing, Sprint TV, Sprint Music, GPS navigation, Direct Connect and Group Connect for $99.99 per month. Visit Sprint for additional details.
    Ready Now, in which trained and committed retail associates work one-on-one with customers to personalize phones, set up features and demonstrate how phones work – before the customer leaves the store. Visit Sprint ReadyNow for additional details.
     
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  2. chokaay

    chokaay Junior Member
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    Wow... that sucks. Guess I'm NOT going to be a Sprint Premier customer for another 9.5 years then since I "only" have 4 individual lines under my account totalling $160+/mo. :mad:

    IMO, in addition to requirements of "an individual wireless plan of at least $69.99 per month or spend at least $99.99 per month on a plan that shares minutes", they should have a third condition that allows for customers with a regular monthly bill of >= $160 (or whatever number) to become Premier in "3 consecutive months". I don't see why Sprint doesn't do this, since in general it's actually more expensive to have several individual plans on 1 account than 1 shared plan and several add-a-lines (ie: $49.99 x 3 = $149.97 vs. $99.99 + $9.99 x 2 = $118.97). :dunno:

    Oh well... :hmm:
     
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  3. AnthroMatt

    AnthroMatt Big Meanie
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    I want to know how Sprint knows someone has been a customer for 10+ years? Everyone I know had their "anniversary date" reset to the date when they were migrated to the Nextel (Ensemble) billing system. For example, I signed up for my current go-around with Sprint in October 2005 but they say November 2007, since that is when I was migrated to the new billing system.

    I am a "premier" customer since my calling plan is $170/mo (4 lines), but the only benefit is the early upgrade, and that is only valid for 1 of the 4 lines. The rest of the perks are pretty meaningless, IMO.
     
  4. larry

    larry Sprint loyalist and former mod
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    I have been a customer for 11.5 years so I would qualify on that stipulation. However none of my lines have a plan that starts at $69.99 or higher so I guess that rules us out. :( I have two plans (one is shared) at $59.99. Three lines total. If they would count my add-ons like Vision I would be over the $69.99.
     
  5. AnthroMatt

    AnthroMatt Big Meanie
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    You don't need to have a $69.99 plan if you have been a customer for 10+ years. You should be eligible, because it is an either/or thing (either high $$ plan or 10 years...you don't need both).

    Good luck proving that you have been a customer that long...I think everything pre-Ensemble has been purged, hence why last November I got a notice on my bill thanking me for being a customer for 1 year (it had been 1 year since I was migrated to Ensemble) but it was my third year with Sprint since I had actually re-joined in October 2005.
     
  6. UFO

    UFO Bronze Senior Member
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    I wouldn't say it's a reward for loyal customers as much as high-profit customers.

    But it also makes me feel ... dissatisfied knowing that they wouldn't include me in their special club unless I stick around for about 9.5 more years also. :mad: It's like I don't pay them enough so I'm a 2nd tier customer. 10 years just seems excessive, how about 2-3 years to entice people to renew their contract after the first 2 years.

    Of course, I really don't think I would use any of these perks anyway. I don't get accessories from Sprint, I can check my plan on my own, I already know what's going to be released soon, I probably wouldn't upgrade every year and extend my contract when there's eBay, etc. It's just that I feel left out. :(
     
  7. larry

    larry Sprint loyalist and former mod
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    Yeah I think I also got one of those thanking me for being a customer for 3 years! I've been a customer non-stop since December 21, 1997.
     
  8. larry

    larry Sprint loyalist and former mod
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    I got my confirmation letter in the mail today that I am a premier customer and qualify for a new phone after only 12 months instead of the standard 22 months. :)
     
  9. chokaay

    chokaay Junior Member
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    Awesome! :thumb:

    Only another 9.41 years until I get mine! :rolleyes:
     
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  10. liagb59

    liagb59 Junior Member
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    I got mine too:)
     
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  11. lely

    lely New Member

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    "Eligibility requirements for Sprint Premier are simple: 1) For three consecutive months, consumer customers must be on an individual wireless plan of at least $69.99 per month or spend at least $99.99 per month on a plan that shares minutes, or "

    Hi Guys,

    It says "or" not "and". So according to what I am reading if you have a plan that is is above $69.99 for at least three months you become a premiere customer. That would make most of us eligible.
     
  12. AnthroMatt

    AnthroMatt Big Meanie
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    The $69.99 is the base calling rate individual plans...any add-ons and taxes do not count towards that total. But yeah, since they releases all their everything plans, most of them fall into that category.
     

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