I need some help! I've been with Sprint for seven years. I haven't had an agreement with them since 2004, but I have been having problems with my phone/service/charges this fall. One of the people answering my service call--who could not speak english well enough to hold a conversation, by the way--ended up enrolling me into a new agreement without informing me. Over the course of that week I spent about 6 frustrating hours with people there and was told the agreement was expunged. I switched to Verizon after this and received a $200 cancellation fee from Sprint. How can I dispute this? I need suggestions! Thanks.