Sprint Agreement extended without my approval!!

You canceled your service over one bad customer service experience? Wow. Am I the only one who has worked for a living? You *WILL* get bad experiences with *EVERY* company. No matter the company, industry, or location. You will get the same thing at Sprint, Verizon, AT&T, and every other company that exists. I don't mean to bad mouth anyone but the fact is human beings are fallible. The most important lesson to take from this is, If you get a rep you cannot understand or doesn't seem qualified simply thank them for their help, hang up and call back. Almost all companies of any size will have a pool of dozens to hundreds of people. If someone gives you answer you think is wrong or doesn't make sense, again, call back and talk to someone else.

Customer service usually has a huge turnover and is an almost meaningless bit of information. Obviously this is a pet peeve of mine.

 

As an agent who handles 5 different carriers (Sprint, Nextel (they are still seperate in my area) US Cellular, Verizon and T-Mobile) I get the opportunity to deal with a lot of different customer service reps.

One of the worst things Sprint has done it to outsource it's call centers. They have realized that this is a problem and have started moving more calls back on shore. Sprint and Nextel have both gone through a pretty bad period of customer service. They are both hemoraging customers.

Regional carriers like US Celluular and Altel have found a nitch in offering more "customer friendly" policies like not extending contracts, graduated early termination fees, etc. The "big" carriers (Sprint, Verizon, AT&t) are all starting to follow suit.

I will say that Sprint customer service has gotten quite a bit better in the last couple of months, but it may be too little too late. In a store like mine where a choice is available, few are choosing Sprint.

As to what you can do to get your money back? You will probably have to work through the ususal customer service channels. Try to find out exactly when your contract was extended and why. Stay cool, and if you get a rep that is not helpful, just tell them thank you and call back and get someone else. Explain that you were a happy Sprint customer for 7 years, but have decided to give another service a try and you would hate to leave with such a negative taste in your mouth. Who knows, maybe you won't like Verizon. Unfortunately they hold most of the cards, but if you are persistant, you should be able to get this fixed.

Good luck

 

He assumed because you didn't mention anything but "sprint sucks, i canceled on my own free will because they extended my contract but before I could get resolution as to why, I canceled therefor breaking my side of the contract making me liable for the ETF" If there was more to it, then share so we have a better understanding of the situation.

This applies to all the carriers, if you are in the middle of a dispute with them don't just randomly cancel. If you do, you are liable for the ETF fee, it's pretty cut and dry. You need to get a clear understanding of the problem and how to get out of it before you ditch them. It's almost impossible to get anything out of any carrier once you have already left.

 

You need to escalate this to a higher level as the lower customer service agents won't be able to help you resolve it. If you were out of contract you were free to go ETF free. Unless Sprint has a signature (Either physical or electronic) of you accepting the new agreement you can tell them to pound sand.

 

At the level Sprint currently allows stores to provide actual customer service versus just sales I'd wager a trip to the store would be a fruitless en devour unless you speak directly to the manager. In certain regions the stores have been given large authority to help the customer (Though be forewarned since you've canceled already you may not get any extra help).

Look around on the internet for an executive services phone number. They would be the ones to fix it for you.

 

I would try the store first but if you have to call in you could always try asking for someone higher up.

 

GEEEEEEE Sprint does it again....Wow So I'm not the only one %*!@#$ over by Sprint then!!

 

Stores have to call CS anyway...so therefore the store wouldn't be able to help you out at all!!!

 

I'm just basing it on my limited experience. In general, it seems employee's somehow get better responses from a call center than customers.

 

Good Point Cheddar...i Should've Read The Post A Lil More Clearer

 

Hasn't Sprint changed their policy recently? I thought that you can now change things (say adding a text message package) without extending your contract. Or doesn't this apply to people who are "out of contract"???

 

Man i tell you sprint does it again, they really need to get there stuff togethor!

 

If you would've read the post..you would've saw it was because of poor service/equipment/charges...of cousre I would'nt have sprint service if it was offered to me for free!!!
SPRINT SUCKS!!!

 

Please don't dig up a 4 month old post just to bash a provider - any provider.

Thanks