My fiance went over her plan minutes by lets say 280$ its on a family plan and her sisters # has over 4000 rollover minutes CAN we use those rolover in order to cover the overages? THE THING IS THERE ALL ON THE SAME ACCOUNT!! any idea?
They may be on the same account, but are they all on the same shared plan? The phones have to be in a family plan sharing the same pool of minutes for the rollover to apply. -Jay
yes, they are her sister is barely 16, there all on a family plan my fiance went over and it charged everyone going over put it this way....lets say she had 500 mins, she used them and her mom dad and sister all went over because the "500" they had to use was gone....(Fake Min # But yall get the drift)
Well, this sounds like it was all a recent change. The rollover minutes may have been lost in the rate plan change. There are limits on how many rollover minutes can be moved to a new rate plan. Anything over that amount is lost forever. -Jay
When I went on my Family share plan, my individual account I had over 6,000 rollover minutes. We chose the 1400 minute plan and that left us with only 1400 rollover minutes.You only get for rollover minutes what the amount of the new plan is,so yes when you change plans you lose a good chunk of rollover minutes. And from experience set ground rules for everyone on what the allowed usage is because everything is shared so when the minutes are gone everyone pays for it.
I am surprised because when you change plans you lose most of your rollover and it gets adjusted to the new rate plan.
Fellas!!! NOTHING CHANGED no plan changes nothing its just the rolover minutes are not being credited to the over time:loony:
Wirelessly posted (Walkguru's: LG-CU515/V1.0c Obigo/Q05A Profile/MIDP-2.0 Configuration/CLDC-1.1 UP.Link/6.3.1.17.0) i would call and see whats up.
With a FamilyTalk plan, the minutes available are not assigned to any specific line. It is in a pool to be shared by all. If one or two of the lines use a lot of minutes, there are fewer available for the others to use. In addition, rollover minutes are not permanently available. The oldest minutes expire twelve billing cycles after they were earned. The bill might show which line used whatever number of minutes but there is no separate bill for each line. It is up to the person paying the bill to collect for overages from an individual user. One would have to use a weighted average to see what each person owed. This could be difficult if some of the users had no independent income.
look on page 4 (or there abouts) of the bill look to see if all the numbers are in the same family plan group ...if all the numbers are in the same group then the rollover mins can be used by any number in that group... if there is more than one group they are NOT transferable
no but he's saying they are all on a family plan and they ran out of anytime minutes and AT&T is charging them overage instead of pulling from their rollovers..........thats a pretty serious billing issue..........call AT&T up
often times people use up all of their rollovers within a 1-3 month span and when that 4th month hits they act as if they had rollovers still and then take a hit when they go over. this is usually from not watching their usage. if this is not the case and they are in fact charging you even though you have rollovers then id suggest calling customer service. they will credit you back with no problem if this is a geniune mistake.
No one know what he is saying. The circumstances described in his original message are impossible. A single member of a FamilyTalk plan cannot have rollover minutes which are unavailable to the other members. I think that the original poster is confused about how the term "Rollover Minutes" is used by AT&T. They use "Rollover Minutes" to describe all anytime minutes because they are subject to being rolled over if not used. See this example:
well regardless of whether he said that the line has rollover minutes or the whole family plan has a pool of rollover minutes the point is that they ran out of anytime minutes and they are being charged for overage even though they have 4000 rollovers on the plan
The example he gave would indicate that the person with the pool of rollover minutes is not in the same family plan as his fiancé. How would he know the details of his fiancé's parent's phone bill? He might be guessing how the lines are assigned. Then again, one of the lines might have been assigned bonus rollover minutes which can only be used by that line. But 4000 sounds like a lot of minutes.
you're making a rather large presumption considering the OP hasnt posted back other than to say nothing has changed
Thanks all for the comments, YES they are ALL on the same plan. I know about the bill and lines because i asked. They never did figure it out, and of course AT&T wanted their money so they didnt fight it.... I think they did get some credit but it definatly wasnt the 500$ OVER the normal 250~ish range of their bill Total was 746.56 I have no idea what AT&T is thinking
That means that they are paying for over 700 more minutes than they use each month. They should be on a lower voice plan. They will be forced to allow a lot of the rollover to expire each month
And I have always said rollover is smoke in the mirrors, it should be used for emergency reasons only, not for being on the wrong plan.
well you see......the sister is in college and the son is in high school so they may not talk much during the school year but in the summer they use a lot.......and I mean a lot......of minutes........last summer.....over a period of 3 months...............each month the family burned through all their monthly minutes and by the end of the summer they had use all of their rollover minutes.......so really they build up their rollovers for the summer.....
Excellent point! I think this escapes the minds of a lot of people because of how they perceive "Rollover" to be something it isn't.
true. its a safety net, not a means of calling. NOW i must admit, if you have 10,000+ rollovers, adding a line onto your family plan and burning some of those up is not a bad idea.
I had almost that much until I activated an extra line for my dad. Most of the usage on my family plan was either M2M or N&W. I was already on the cheapest family plan, I couldn't go down any more. -Jay
You would be paying $240.00 to use something which has no value if you do not need it. The cost effective thing to do is to let the excess expire on a month to month basis.
You are adding someone else at a cost of $9.99 per month just to use up rollover minutes. If someone has accumulated that number of rollover minutes, another person is not going to cause them to use up their anytime minutes. The rollover minutes just might accumulate more slowly.
