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Roaming: Cannot dial out or receive call

Discussion in 'Sprint Forum' started by cw30000, Jul 8, 2008.

  1. cw30000

    cw30000 New Member

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    I have a Sprint Mogul, and it's a great phone. It works as expected. It only until recently I start having problem. The problem I have is when I set the phone to roaming only, I cannot dial out or receive any call. When someone try to call me, the person hears few rings and it goes to voice mail. When I tried to dial out, it does rings a few time also, then Verizon says they cannot authenticated my device. I have hard reset and also flash the phone to the latest update, and it didn't solve the problem. I have contacted Sprint regarding this, but they are no help either.

    Does anyone else experience this before? How do you fix it?

    Thanks.
     
    #1 cw30000, Jul 8, 2008
  2. Jay2TheRescue

    Jay2TheRescue Resident Spamslayer
    Super Moderator Senior Member

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    When you set the phone to roaming only are you sure there is another network for you to roam on? It may also be possible that the other network does not have a roaming agreement, so therefore your phone will only allow you to dial 911 on that network.

    -Jay
     
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    #2 Jay2TheRescue, Jul 8, 2008
  3. cw30000

    cw30000 New Member

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    Yes, Verizon is my roaming network. I always able to get on it, only until the past two months. Original through it just temporary network problem, but it is not. My brother and cousin has the same phone & plan, and no problem roaming.
     
    #3 cw30000, Jul 8, 2008
  4. larry

    larry Sprint loyalist and former mod
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    Did you have anything done to your account such as a phone number change recently?

    Authentication problems for roaming usually have to be fixed by tech support. This was very common about 5 years ago but is less common now. I think the correct term for this is called a 'manual authentication override' which has to be done by tech support.
     
    #4 larry, Jul 8, 2008
  5. cw30000

    cw30000 New Member

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    I will call tech support later to give them any chance. Last night, when I called, they broke my data connection. I cannot access the internet any more.

    I have also dispatch email to ecare, they are usually very helpful.
     
    #5 cw30000, Jul 8, 2008
  6. Yankees368

    Yankees368 Compulsive Signal Checker
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    call tech support and ask for an HRL reload, that should fix your roaming issue with verizon.
     
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    #6 Yankees368, Jul 9, 2008
  7. KyleAndMelissa22

    KyleAndMelissa22 Woot Woot, Splat !!!
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    I've had this problem before with Alltel while trying to force roam on Sprint & Verizon.
    It happens about every few months, usually if I do too much forced roaming in a short time.
    I always fix it as soon as it happens, or the next day when their Authentication dept opens.

    Whats happening is that Sprint's network has basically blocked your phone from roaming on Verizon.
    in other words, Sprint told Verizon to block your phone from roaming on their system.

    It's a network safety and security feature to prevent phone (ESN) cloning
    and unauthorized use and charges of your phone & bill.

    How I always fix it is calling the Alltel Authentication department, give them my info, and tell them
    "my phone won't let me roam," they know exactly what to do,
    you just have to mention that your phone can not be authenticated.

    Alltel customers with this problem dial 1-888-295-3569
    Verizon customers with this problem dial #2539 (#AKEY).

    Sprint customers call Sprint Customer Service and report the problem as an authentication issue.
    If they tell you theres nothing they can do, then they are lying.

    P.S. Reporting the problem to the carrier you try to force roaming on will not work,
    you MUST report it to your own carrier, as it's your home carrier's system that controls your roaming.
     
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    #7 KyleAndMelissa22, Jul 9, 2008
  8. Bill Clinton

    Bill Clinton 10 years scandal free....
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    This will fix the problem. I had the same issue as you when I got the updated Mogul ROM, but I called customer care and they connected me to tech support and those folks tried a couple things but eventually the did the HLR reload and that worked and I have had no problems since and that was in mid March. It is relatively painless and when you get on the phone with the PDA tech support you can save some time because you won't have to trouble shoot some other things like I did.
     
    #8 Bill Clinton, Jul 9, 2008
  9. Kalimotxo

    Kalimotxo Bronze Senior Member
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    so did u get the issue resolved? what ended up fixing the problem? keep us updated...
     
    #9 Kalimotxo, Jul 10, 2008
  10. cw30000

    cw30000 New Member

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    The problems were resolved. The last tech I spoke with have me reset a lot of phone setting. I really don't know what they were. Do a hard reset and allow Sprint customization to finished, and everything works.

    Thanks everyone for your help.
     
    #10 cw30000, Jul 10, 2008
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