I am an Alltel customer for going on 8 years. My currant PRL is 206, which I believe is the most currant. SID is 1258. Now, does Alltel have a roaming agreement with Pioneer/Enid celluar? An Alltel Rep told me no, but she also told me they dont have one with Sprint, which I found was odd,as I had read it was signed a couple of months ago. I received an email from a Pioneer/Enid rep, and she told me Yes, they do have a roaming agreement with Alltel. I am on the fringe area of an Alltel tower, about 13 miles away. Recently, Pioneer/Enid just installed some towers through our county, one which is only two miles from my house. After doing some searching, I found if I change my SID to 00324, I have excellant reception on the Pioneer/Enid towers. Can I use them, and not be charged for roaming? Might be a stupid question, but somebody please enlighten me how this works? thanks, coadman
Yes, as long as you use SID 324 (which I believe is their only SID), it is completely free roam. Don't let anyone tell you differently. Reps are the last people to ask, unless you get a tech geek, in which case you are lucky.
Ok, that is the way I have been reading all this the past few weeks. I have my phone on NAM2 with the SID 324, and am using pioneers tower which is 2 miles away from my home, instead of Alltels which is 13 miles away from my home. But, for some reason all my phone calls are showing up as roaming off of a Pioneer/Enid tower in Independance, Kansas, which is a good 200 miles or better east of me. I dont know why it doesnt indicate the towers 2 miles away from my home? Anyway, any idea what I should do? If I shouldnt be charged for roaming, why is it showing up on my bill? The Alltel rep said he was pretty sure I wasnt in Independance,Ks making the calls, but he didnt know what was going on. He told me I could possibly change my plan, to greater freedom and add 100 min of roam, or leave my plan the way it was and call in each month to have the roaming charges taken off. Of course I did not tell him I was using SID 324. I dont think that is illegal to use it, but didnt know if I should offer up that information or not? I wonder why it is showing up as roam, when there is a roaming agreement with Pioneer/Enid, and the triangle never shows up on my phone?(correction, sometimes it does show up and blink, when I first turn it on, but then goes away) coadman
It is probably showing the location of Pioneer/Enids switch center/call center thingie.....where all the calls are routed. It's not illegal, but it isn't encouraged to change the NAM and force a roam. I do it all the time for fun All you can do is wait and see if you are charged I guess, but Alltel should have an agreement in place with them.
Yes, the Pioneer/Enid customer service rep sent me a reply email, saying they definitely have a roaming agreement with alltel. But all I know is I was definitely charged for roaming on 351 minutes last month, but the Alltel rep took it off as he knew I was roaming over in the eastern part of Kansas for a whole month. He couldnt explain it, but took it off. I want to keep using it for great cell service, but may get a customer rep who want subtract the charges. What would you guys do?:headscrat coadman
Well, if you continue to get charged for it, you could try forcing your phone into analog, sometimes it is better signal that way. Unless you have an all digital phone and not tri-mode... Where are you located? Are you sure that there isn't another carrier like verizon, sprint, or even uscc? Updated, I just checked Sprint and VZW aren't near you...USCC is the only that might be in reach. Try one of these SIDs, you dial *228 when you switch the active line right? Elk, KS? Elk County maybe? 1272 Oklahoma SIDs 4489 -Enid 4937 -Ponca City 5908 -Oklahoma City Also if you keep using Enid/Pioneer then you may want to switch back to Alltel once you are in a area where you know alltel has good service, and just use it at home, that should cut down on the minutes....if you don't do that already.
Thank you for bringing this up 351 would be a SID that roaming rates would apply. We have a roaming agreement however it is not low enough for us to allow free roaming on. The name you are seeing is where the switch for that SID is located. I have sent an email to call center supervisors to alert that some people may be NAM swicthing to try and use that and then asking for adjustments. Sorry to be harsh but this is a revenue loss.
Well, in my opinion, Alltel should make this perfectly clear to their customers, what companies they are roaming with, and which ones they are not! Doesnt matter to me, I just want clarification! Regardless Alltel will lose me as a customer, when my currant contract is up, as their service in this area of my county is TERRIBLE!, and the only way I can conduct farm business, reliably on my phone, is by using the method with Pioneer/Enid. So I will just endure the poor service for 7 more months, then make the switch. coadman
The only ones that I change my NAM to are the free roam ones. I don't do it very often, I tested out a new vzw network that was just built out here. Mostly just looking at the number of "bars". You can try using one of the USCC SIDs for just when you need it, those might possibly work. But you shouldn't spend the whole time on another SID. Consistently calling in to have the charges wiped off isn't very fair to Alltel. I mean 351 minutes means at the very least 207 dollars or so. It literally costs Alltel to have you as a customer because Pioneer/Enid charges them more for roaming then VZW, Sprint, and USCC. I really hope they improve the network in your area because they are a good company, and it would be good to stay with them, but if they do not then you may want to switch to the local provider for better service.
i meant 324 and it is not on the nat list in billing tables due to the high cost to roam. He CAN go to a local plan that would not charge him to use that SID, but since it is negative in the PRL and he would be forcing his phone to it, he would run the risk of being audited for too much roaming on a local plan with a non-preferred carrier making him subject to alltel disconnecting his service and charging the early disconnect penalty.
I think alltelwirelesstech just saw the number of minutes roaming and that was all he could think about
Obviously you know more about Alltels plans and workings than I do, so, are you saying if I went to say the Greater Freedom Plan, which my understanding would restrict me to the state of Kansas with no roaming charges, then I could use the 324 SID? And also, does it say in my contract with Alltel that they can terminate my contract for excessive roaming and charge me the $200 for discontinuing the contract? coadman
Typically, if the carrier is cancelling the contract they don't charge the fee. It's only when you want to cancel do they charge it.
That's the way I read it, as I just printed one off. If the customer wants to cancel, it is $200, but it says nothing about paying a disconnect charge when Alltel terminates the customers contract. coadman
Coadman, if your phone is not receiving a signal at all from alltel or a free roam provider under your normal settings it would still switch to the Pioneer signal on its own. So you must be getting some type of signal under your normal settings or it would automatically switch you over to the Pioneer signal if it was all that was available. Have you thought about switching to a phone that performs better in low signal situations such as one of the Motorola or Nokia phones. I can generally get good call quality with just one bar on my Moto E815 and I can hold onto a signal much longer (up to 0.5-1 mile) than my neighbor who has an LG. Other than that, you could try the SIDs that Strunke provided. You could also try one of the total freedom plans, greater freedom plans if they cover your area, or the 100 free to roam minutes. For the greater freedom plan, go to the alltel website and enter your zip to determine your coverage area, if you are anywhere in dark blue, you will not be charged for roaming. If alltel terminates your contract for excessive roaming on a total freedom or greater freedom plan then do you really see that as a problem? :wink: Who knows you may even decide to stay. But what I really don't understand is why you prefer the Pioneer signal if you can pick up something else. With CDMA technology you can generally make and receive calls without a problem with just one bar. With much less than that and it would switch you over anyway to a preferred provider or the Pioneer tower anyway.
I have a Motorola V262 phone, and when I bought it years ago, it was the best Motorola had for weak signal areas. Signal strength never has been that good in my area, as like I indicated, I am about 13 miles away from the Alltel tower, but at that time, they were "the only game in town", so either I used them, or nothing. Now along comes Pioneer with a tower 2 miles away from my home, and another tower 10 miles away in several differant directions. Signal strenth is TREMENDOUS, and I can even make calls while down in my basement office. With Alltel, I cannot complete a call inside my house, and outside you have to walk around to get enough signal to complete a call. Im just too far away from the Alltel signal to be satisfied, especially now since there are other options. My son just purchased the Motorola E815 and he does get better signal, but still not as good as with the Pioneer tower. I believe I will look into the greater freedom plan and maybe go that route, but if I did I would probably use the pioneer towers until alltel discontinued my service alltogether. Alltel isnt that much customer oriented when you live out in the county like we do. coadman
You will need to read the part about altering your equip. you should NEVER hit that SID normally. you are changing to NAM2 with that as the home SID forcing your phone to override the PRL. So excessive roaming on greater would be breach of contract. but yes about the rate plan. you would not be charged for roaming in your home state even using that SID word of advice.... less than 4 months left on your contract, go ahead and cheat as far as changing to greater and forcing your phone to roam. it will take at least that long for an audit to catch you........ but i did not say that :wink: or get total freedom
I know how Coadman feels. Alltel's Kansas network sucks. In my opinion they should be able to provide seamless coverage along all the major highways and they struggle at that. I wont even use their system in Pittsburg, KS for roaming with my VZW phone. I've locked the SID 1271 out of all of my friends and family's phones and have them using the USCC network. Coadman you might be able to check into using USCC. They are using the old Cellular One network that has roughly the same coverage area as the current Alltel one. Their towers are probably placed different so it may work better for you. USCC knows how to build a good network it may just take them time to get the network up to par. Somebody correct me if I'm wrong but is Pioneer using Sprint's spectrum to provide PCS coverage where Coadman is?