Reported Verizon to Fox 5 News in NYC.....

moron, they all do that. i have cingular and it takes m2m from n&w or peak, whichever time it is.

 

Was calling him a moron really necessary? He's not discussing whether or not VZW is the only carrier that does it (they're not)... He's questioning whether or not this practice is ethical or not.

 

the fact that they all do that doesn's make it right. kudos to Joe0378 for trying to do something about it, bringing it to the attention of the media which could stir things up in our favor. calling someone a moron when he is trying to change the system for the better is dumb.
go get'em joe

 

I agree, cryogenic. What everyone objects to is Verizon (and the other carriers, if that's what they do) fail to advertise the deal is CONDITIONAL. If it's conditional, it should be so stated; the minutes should be advertised as mobile-to-mobile PEAK minutes. Failure to clearly disclose that qualifier before you get socked with a big bill for it is misleading.

The media can be a powerful tool to focus attention on questionable practices. This is how one person can make a difference and accomplish change.

Rockon, I'm sure you just typed and sent the first response that came to mind without analyzing it. But the name-calling served no purpose and it was unkind and hurtful. I'm sure you would not appreciate people responding to your posts in such a way.

 

My previous posting was unclear. What I meant to say is that if the carrier has two sets of conditions, and the conditions are not exclusive (both sets of conditions can apply to that call) , the carrier should make clear which condition applies first.

 

Hey ypou know, maybee if a bunch of us here on this forum sent the same complaint to "The Problem Solvers" it might actually have some effect on our service in a positive way.

 

Ok, here's why YOU are the moron: You're not talking about M2M minutes as a separate pool. Your plan apparently doesn't have any. However, Joe is talking about plans from Verizon that include M2M, but use M2M minutes as a priority over his Unlimited off-peak minutes, thereby depeleting his limited supply of M2M minutes at a time when the call is free anyway. If you had M2M minutes on your plan, then you would not have posted what you said because peak minutes would not go away when you use M2M.

Come on, after calling someone a moron you knew you would get flamed, didn't you?

 

i guess i didnt realize how flamed id get...just think its ridiculous to bring it to the media like its something being done wrong against society. i know of someone going to the media about a real estate agent around here who was scamming everyone, but bc they use m2m over your n&w minutes? and its not the only one, i just dont see it so huge, although it can be annoying....

and...jmccrane, "If you had M2M minutes on your plan, then you would not have posted what you said because peak minutes would not go away when you use M2M"....sorry, but i do have m2m mins. i have cingular with 500 m2m mins, and it uses those first over peak, or over off peak. if i wanted more bc they use on off peak, id just sign up for more. its $5/500, $10/1000, or $20/unlimited....

 

Oh dear, just because rockon did it first doesn't make returning the gesture any less unkind or hurtful.

People of intelligence can find ways to express themselves in more constructive ways than name-calling. People with class know how to disagree without resorting to unkind and hurtful words. jmccrane, I'm sure you are a person of more intelligence and class than your posting indicates, aren't you?

 

i am not defending verizon, but it says on the contract and advertisements that they are anytime minutes....thats how they get you...
now my brother and father recently were told by the salesmen at the verizon store that it doesn't get used during n&w....so thats where i have an issue with verizon...uniformed employees

 

I know that NYC is a different billing system than here in Ohio, but the m2m minutes are not like that here, if you make them on the weekend, they do not come out of the m2m minutes. I have looked at my bill and those minutes are listed as mobile to mobile peak, and I was looking at the bill, the minutes on the night and weekend added up to alot more than the 44 minutes they had listed for m2m. Sounds like they just need to correct a billing problem.

 

Guys... enough with the ad hominem (personal) attacks.

I concur that just because they all do it doesn't make it right. However, I suspect that if you go get your contract and read all the fine print, you will find something about order of deduction, or priority of minute usage, or something along those lines. That's not to say that Verizon shouldn't be exposed for this, it's just to say that they probably do have a legal leg to stand upon.

My only question is... does ANYBODY watch the local Fox news? I know that every time I flip past Fox 11 News (I don't live in New York, obviously), and see that news crew in the morning (ugh), I feel this sudden need to go polish the oven racks, or floss the cat, or sculpt my toenails, or ANYTHING else.

If you can get it going, though, more power to you. I'd love to see them be required by the force of customer opinion to use the most plentiful source of minutes first... and it sounds like a great way for AT&T or Cingular or T-Mobile or Sprint to get a dig in. ("Unlike CERTAIN carriers, who spend all their time moving from seat to seat in a stadium, WE spend our time making your cell service work harder for you... like deducting from your unlimited nights-and-weekends before deducting from mobile-to-mobile..." I'm not an ad copy writer, obviously, but something like that...)

 

Actually..Fox News is pretty good here in Atlanta.

Seriously...when you read your service agreement, it says in there the order calls will be deducted from your minutes...and m2m calls come before your bucket minutes and your nights and weekend minutes.

 

It must be regional. Like coalminer, my M2M minutes are only deducted during peak hours. Anyone know why Michigan/Ohio would be different from the rest of the country on this matter? I know they used to do it the other way here, M2M first, but that changed when they introduced the unlimited nights and weekends package a while back. Maybe that is the difference, how many people that are getting their M2M deducted first have unlimited nights and weekends as opposed to the 4000 minutes?

 

Joe0378...

Thank you for doing this. I am going to send them a complaint as well. People like you should be commended for trying to help other consumers out when policies aren't exactly agreeable.

if you haven't seen it already, we have a pretty big thread going on it here: http://www.wirelessadvisor.com/waforums/messageview.cfm?catid=5&threadid=15273

 

bump

 

Im not gonna touch this subject with a 10 foot pole!! LOL...peace all

 

My understanding is that "1000 mobile to mobile" minutes. Nights and weekends apply for non-mobile to mobile minutes.
One could argue that that's not what it states, but in my interpretation of the wording "MOBILE TO MOBILE" is clearly defined.

 

Joe: that e-mail can be countered with the one I have here:

Thank you for directing your comments to the Office of the President.

Your comments regarding mobile to mobile minutes have been forwarded to the appropriate department for review and consideration. We appreciate your taking the time to let us know your comments and suggestions regarding our service. We are always looking for ways to enhance our way of doing business to better meet the needs of our customers. Your feedback provides us with the perfect opportunity to hear exactly what you think, and often leads to changes you will see in the future.

For your reference, here is how the airtime minutes are applied.


Mobile-to-Mobile
Data Promotions
Night & Weekend
Bonus Minutes
Price Plan anytime allowances
Price Plan per minute charge

I'm guessing it depends on market, but I know for a fact that in California they charge you mobile to mobile minutes during your night and weekend time when calling a mobile customer. If you read the other thread going on this here on wireless advisor, you will see that a CSR even says that it happens here. Wherever this is occuring, it needs to stop.

 

We're in the 21st Century where it depends on what your definition of "is" is.
I'm all for the consumer on this one, even though I is disagree.

It is a good topic to discuss though.

 

Here's an idea, forward your verizon mobile number to your friend/relative verizon mobile number, and then dial your own mobile number. This will make a connection to your friend/relative verizon mobile phone. When you do this, the caller ID info looks as if you are only calling yourself. If dialing your own number is not considered m2m from the billing system's point of view, then you should be able to complete a m2m call while using your n&w minutes.

Just an idea....

 

I called verizon today, Xmas, to find out whether todays usage is off peak, it is. then I asked about the M2M minutes, the rep told me that during my unlimited night/weekend hours, the M2M minutes are not used, only during peak times. Today is a good day to put it to the test, I'll be calling my M2M friends and see how they are charging them on the bill.