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Refund on deductibles?

Discussion in 'Verizon Wireless Forum' started by bengetsfit, Apr 6, 2009.

  1. bengetsfit

    bengetsfit New Member

    Joined:
    Apr 6, 2009
    Messages:
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    Location:
    Atlanta
    I have the Verizon LG Dare VX9700 cell phone, well, I did. This past Saturday I was bartending for a private event at a local restaurant and lost my phone at work. I spent the entire weekend freaking out and awaiting today (Monday) to straighten it out.

    This morning I called Verizon from my landline and filed a claim against my phone for a replacement of the same model for a $50 deductible. Once I hung up with the insurance company Verizon uses for their claims, I called Verizon customer service and had them "suspend with continued billing" (I assume this means "lock") my original phone.

    It's now 11pm and I received a phone call on my landline from a coworker - he found my original phone at my workplace.

    Now I'm stuck with my old phone which has been deactivated/locked and probably listed as lost or stolen with Verizon, and a replacement will be here at my door tomorrow.

    Will Verizon refund my deductible if I ship the replacement phone back? If not, and I keep the new one and have it activated, I can't sell the old one because it's probably "unserviceable"? And of course I can't have the old one re-activated for fear of being accused of committing insurance fraud.

    I appreciate any/all insights to this matter. Thanks in advance.
     
  2. lildrummerboy

    lildrummerboy Junior Member
    Junior Member

    Joined:
    Apr 12, 2004
    Messages:
    175
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    Location:
    Woodridge, IL
    My Phone:
    Samung 740
    Wireless Provider(s):
    verizon
    If you send the new phone back to Asurian or simply deny the shipment they will issue you a credit for the deductible. You can contact VZW customer service and they can remove your old phone from the deny list. Don't worry about reactivating the old one, it's not insurance fraud.

    If it were me I wouldn't worry about selling the new one or the old one. You are allowed only 2 insurance claims per rolling calender year, at which point you're dropped from the insurance. So it's better to be safe than sorry.
     
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