I am a long time (6 year) Sprint customer in the St. Petersburg, FL area and I've been reasonably happy with my service up until about 4 months ago. About 4 months ago I started not being able to obtain a good signal in and around my house. I've also noticed some other areas around town have become spotty. I frequently drop calls, roam in supposedly good coverage areas, get no service, have incoming calls going straight to voicemail (my phone doesn't ring), etc. I went into the Sprint store and their bright idea was to turn off digital roaming to keep me from roaming in Sprint coverage areas. Well, all that did was increase the frequency of my "no service" issue, so I decided to turn digital roaming back on. To be honeest, I hope for a roaming signal in my house because it works much better than the Sprint signals I get. Unfortunately, the phones are programmed to take an extremely poor Sprint signal before it will take a great signal from another provider. They also updated my PRL. I'm currently running PRL 10029, which is only one version back. What drives me nuts is if I go into the Sprint store they're going to try to say "Oh, you don't have the latest software. Let's update it". That's they're way of pushing you out the door quickly without any real solutions. When the last PRL update didn't do the trick, I opened a trouble ticket through Sprint customer service. They called me back and unfortunately their call went to voicemail (surprise, surprise). They said everything on the network tested fine. I am at my wits end with this problem and I'm about to change carriers over it. No one will admit that anything has changed with respect to the towers or service in my area, but something must have changed. I've been happy for 5 1/2 years and unhappy for less than 6 months. I've lived in the same house the whole time and used to have great coverage. Now, I guess it could be my phone, but I am reluctant to believe that. I have a Treo 650 and my wife has a Sanyo 4900. We both have problems, but the Sanyo has inherently better signal strength than the Treo so her problems are not quite as bad as mine. Any suggestions? Is there any way to actually get someone at Sprint to take an interest in resolving this? Someone mentioned in another thread that their service degraded right around the Sprint/Nextel merger. My recollection indicates the same conincidence although Larry says the merger didn't change anything... I don't know, but I'm about to leave Sprint and I hate to have to do that. Help!