Not long after I got my phone (1.5 years ago), I would occasionally lose volume control. I did not have any inbound volume control (my phone ringing); I could not hear the other person's phone ringing; nor could I hear them talking when they answered it. After several months, it started happening more often. And it didn't matter if I was in Bend, OR or Freson, CA or on my way to work in Southern California. Only solution provided to me was to remove the battery for several seconds, reinstall it and do a *228 after it came up. After doing it six times in 10 days earlier this year, I traded it in under my insurance plan and got another Venus (remanufactured). It worked fine for 3 weeks. Then I made a business trip to Baltimore, MD. Oops. It did it again. Only solution offered still was to remove the battery routine. Last week, I was taking a road trip. I was over 200 miles from home and the volume quit. Only this time, removing the battery didn't solve it. Lost the use of my phone for almost 2 hours before it came back. A Verizon Store person in Cedar City, UT tried to tell me I had the volume turned down. Only problem was, at almost the exact same time, my daughter back in Southern California suffered the same fate. Her phone is not an LG Venus. Has anyone else had this problem? Has Verizon offered you a solution other than removing/reinstalling the battery?