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problem with new PRL

Discussion in 'Sprint Forum' started by Colorado Caller, Apr 28, 2007.

  1. Colorado Caller

    Colorado Caller New Member

    Joined:
    Apr 28, 2007
    Messages:
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    Location:
    Boulder, CO
    My Phone:
    Touchpoint
    Wireless Provider(s):
    Sprint PCS
    I called Sprint customer service to discuss my rate plan last Monday, and before I got to talk to the agent the system updated the phone with what I later learned was a new PRL, #10037. When I hung up after talking to the agent, my phone started searching for service. It now cannot find any service on the Sprint network. When the mode is set to automatic, it picks up digital roaming networks, however.

    I took the phone to the Westminster, CO service center, but they were unable to fix it. They said that due to its age (it is a Touchpoint circa 1999) they no longer had cables or software that would enable them to download an older PRL into the phone.

    A Sprint tech support rep on the national service line suggested I continue using it in digital roaming mode. She also arranged to change my plan and credit the account so it doesn't cost extra. However, I don't think this is a good long-term solution. Any other ideas, other than buy a new phone?
     
  2. chamb

    chamb Junior Member
    Junior Member

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    Putting a new PRL in a phone should not cause this type of problem, but --- the phone is very old and the software is very new. Probably not a good situation.
    On the good side, you should qualify for a new phone at a highly discounted price. They should have offered you that option if nothing else. You should get a rebate/discount or something since the phone has not been replaced for many years. This is quite standard and you should not have to beg for it.

    On the bright side- a new phone will probably work better than the old phone. Over the last few years, the phones have improved and pick up signals better in poor locations. As long as you do not go for one of the more expensive phones, you should be able to get a replacement phone very cheaply.

    If you are considering updating your plan, you quite often can get a new phone as part of that process if you agree to a new 2 year contract. They might even give you a FREE phone or something very close to Free.
     
  3. Colorado Caller

    Colorado Caller New Member

    Joined:
    Apr 28, 2007
    Messages:
    3
    Likes Received:
    0
    Location:
    Boulder, CO
    My Phone:
    Touchpoint
    Wireless Provider(s):
    Sprint PCS
    Thanks for your reply. It's good to hear the phones are getting better. The reps did suggest getting a new phone, but want to put me on a more expensive plan ($35 vs. $30/mo.) and a new 2-year contract, plus there is an activation fee. One rep said I could get a $100 mail in rebate while staying on the current plan but I haven't seen anything that confirms that on their web site or the rebate form. Another rep suggested buying a phone on ebay with the caveat that it not be stolen or belong to a user in debt to Sprint.
     
  4. cartik

    cartik New Member

    Joined:
    May 14, 2007
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    Location:
    IL
    Re: Question on PRL

    Rather naive but what does it mean by putting a PRL into the phone.
     
  5. larry

    larry Sprint loyalist and former mod
    Senior Member

    Joined:
    Oct 2, 2001
    Messages:
    13,722
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    Location:
    Orange County, CA
    My Phone:
    Galaxy S22+
    Wireless Provider(s):
    T-Mobile
    Re: Question on PRL

    PRL is the Preferred Roam List programmed into your phone so your phone will know what networks to look for and use. Every so often these lists are updated to help the company save money on roaming costs and so you should update to the latest version. But your phone will still work regardless of which PRL you have.
     

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