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Problem: Calls go straight to voicemail

Discussion in 'Alltel Forum' started by mango, Jun 28, 2007.

  1. mango

    mango New Member

    Joined:
    Jun 28, 2007
    Messages:
    2
    Likes Received:
    0
    Location:
    NC-USA
    My Phone:
    w315
    Hi all. I recently bought a Motorola w315 and established a pre-paid (per minute) account with Alltel. I guess I finally got tired of the razzing I got for not having a cell. Anyway...when I got the phone I tested it and worked fine. I tested making and receiving calls and activated voicemail. Now after several days of using it, the phone doesn't alert when I receive a call. Instead the caller hears ~6 rings, then the call goes to voice mail. The cellphone does nothing while the caller hears the rings. Then, IMMEDIATELY after the message is recorded, the cellphone alerts to the fact that I have a voicemessage (tone + icon). BTW, yes the ringer is turned on and I have plenty of signal to make calls.

    I realize that there is probablly a simple setting that I have inadvertently activated, but I can't figure it out. I've read everything about the phone available on alltelstepbystep.com, have read the manual, and am thoroughly stumped.

    Thanks in advance

    Mango
     
    #1 mango, Jun 28, 2007
    Last edited: Jun 28, 2007
  2. mercyforme2

    mercyforme2 New Member

    Joined:
    Oct 24, 2005
    Messages:
    1
    Likes Received:
    0
    Location:
    alabama
    I have a regular monthly contract with alltel and my phone does that once in a while. I have to take out my battery and wait a minute or so and then put the battery back in and turn it back on, usually works like a charm. I dont know if this will solve your problem, but dont see that it can hurt it either.
     
  3. UFO

    UFO Bronze Senior Member
    Senior Member

    Joined:
    Jun 27, 2006
    Messages:
    844
    Likes Received:
    1
    Location:
    Hampton Roads, VA
    My Phone:
    Palm Centro
    Wireless Provider(s):
    Sprint and alltel
    It seems like this problem is sometimes mentioned in relation to a few key things.

    1. As mercyforme mentioned, try powercycling the phone. While the power's off, it couldn't hurt to remove the battery for a few seconds. If you leave your phone on continuously, try to start power cycling at least once a week or so.

    2. It could be a phone problem if it happens to you in a number of areas. If this is the case, and power cycling doesn't work, try taking it back to the store and describing your problem. The phone should be covered by warranty for a year. If it's the phone, it may either be not picking up the signal, or possibly there's a connection that's now missing and the speaker on the phone isn't activating.

    3. It could be a network problem. Are any other Alltel customers in your area having the same problem? Every now and then, equipment gets old and malfunctions. If several people are experiencingthe problem, I would call Alltel Customer Service/Tech Support, and describe the problem and the exact area that it's happening.
     
  4. mango

    mango New Member

    Joined:
    Jun 28, 2007
    Messages:
    2
    Likes Received:
    0
    Location:
    NC-USA
    My Phone:
    w315
    thanks guys for your response(s). I'm the fool. I got a new phone from my local Alltel store...but "after the fact" realized that I had set my 'old' phone to not answer incoming calls (in the 'security'-->'restrict calls' menu). Sorry for the bother, and thanks for the replys.

    Mango
     

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