Welcome to Our WirelessAdvisor Community!

You are viewing our forums as a GUEST. Please join us so you can post and view all the pictures.
Registration is easy, fast and FREE!

PRL 10033 now available

Discussion in 'Sprint Forum' started by larry, Jun 17, 2006.

  1. gatolsf

    gatolsf New Member

    Oct 3, 2006
    Likes Received:
    San Francisco
    That's right Larry.
  2. Jim Pivonka

    Jim Pivonka New Member

    Sep 21, 2006
    Likes Received:
    La Crosse, KS
    PRL 10037 is available

    Currently the PRL version is reported to be 10037. I just downloaded an update, but my TP2100 apparently does not report PRL version - this is what I was told was the current version.

    After some confusion about PRL updates, I verified, again, that they can be accomplished without visiting a Sprint store.

    Some other things came up in trying to get the latest update:

    Despite what (some or all) Sprint Customer Service representatives think, PRL updates needed by customers are, in some cases, not automatically identified by Sprint and "pushed" out to customers.

    As noted earlier in the thread, PRL updates do NOT only affect so called "roaming" lists or access - they also determine what Sprint services are recognized by Sprint cell phones and how Sprint facilities are accessed. For instance if a new new alliance with non Sprint communications providers significantly expands Sprint services in an area, those newly available services will not be available to Sprint customers until the PRL's on customer phones are updated. Example: The update from 10029 to 10033 was very important in this respect.

    I found that Sprint Customer Service representatives are not used to receiving calls from customers requesting update of PRL's, because their experience is that these updates are pushed out to customers. Consequently they may not interpret requests for an update correctly because they think the call is about the failure of a "flagged" PRL update, and do not understand that the call is to request that the account be flagged so that it can receive an update.

    The procedure that Sprint regards as standard is that when service (in an area?) is modified, customers' accounts (in that area?) are "flagged" for a PRL update and the next time a customer dials *2 to call Customer Care the updated PRL is automatically downloaded to the phone.

    I am not clear whether or not these updates are tied to service areas. That seems not to make sense - but a CS representative I spoke with was pretty specific in saying no updates were needed "in your area". It was not until I mentioned my use of the service in multiple states that the CS rep. flagged the account for update. ???

    In fact, I don't recall ever having had such an "automatic" flagging for a PRL update. It may be that my ole TP2100 does not support automatic flagging. As far as I know the update has occurred only after I specifically identified the need for it, and called Sprint Customer Care (*2) to request it. I had to make repeated calls in each case, because the CS rep's did not understand that I was requesting that my account be flagged for an update, as noted above.

    Once the account is flagged for an update, then dialing *2 results in a message to the effect that Sprint has identified a need to update the phone, and requesting that the customer stay on the line until the update is complete. When complete, the customer is advised that they may continue to use the phone. ​

    That's easy enough. It is only the process of getting the attention of a CS representative so that they can flag the account to be updated that is difficult.
  3. larry

    larry Sprint loyalist and former mod
    Senior Member

    Oct 2, 2001
    Cell Tower Picture Gallery:
    Likes Received:
    Orange County, CA
    My Phone:
    Galaxy S22+
    Wireless Provider(s):
    Re: PRL 10037 is available

    10037 is the latest version right now. This thread is 9 months old.

Share This Page

Copyright 1997-2022 Wireless Advisor™, LLC. All rights reserved. All registered and unregistered trademarks are the property of their respective holders.
WirelessAdvisor.com is not associated by ownership or membership with any cellular, PCS or wireless service provider companies and is not meant to be an endorsement of any company or service. Some links on these pages may be paid advertising or paid affiliate programs.

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice