Here is a story for you all that really solidfies T-Mobile's JD Power and Associates award for customer service. 3 months ago I had to have a replacement phone sent to me for my E105 that had a bad keypad. The phone took longer than expected to get to me, so they gave me 100 courtesy minutes to use. However, what I didn't know was that the minutes expired after 90 days. This past month, I moved from Tucson to Scottsdale and was on the phone a lot, 685 minutes to be exact. My plan is 600 anytime, but since I had the courtesy minutes, I thought I would be good. When I got my bill this week, it was $34 higher than normal. I called up CS to ask them about it and of course they told me the extra charges were for overage minutes. When I inquired as to what had happened to the courtesy minutes, they told me that they had expired half way through the billing cycle and so they were no good by the time I had gone over. The rep was very understanding as to my situation because I had moved and it wasn't clarified about the 90 day rule. He gave me some free text messages, my next month's bill will only be 1/2 price and then I also get a free month of service after that! Very cool. They really take care of thier customers (in my opinion) and I really like that with a company in an industry that is so cut throat.