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poor verizon signal in my home

Discussion in 'Verizon Wireless Forum' started by barbrn, Mar 15, 2011.

  1. barbrn

    barbrn New Member

    Joined:
    Mar 15, 2011
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    Location:
    Neola, IA
    Help--I am new to this forum, but I will try to jump right in to explain my problem. August 2010 we upgraded our Verizon phones and our plan, in hopes of cancelling our land line. Then, our signal became so poor, we cannot receive calls in our house unless we are standing near the living room window. We live on an acreage about 1 mile from our town. We were told that in order to please the most customers, now the 'transmitter' on the Verizon towers have been "pointed more towards another town that is 9 miles away from us." Verizon's solution was an offer that they would let us out of our contract to find another carrier--which we don't want to do since all of our family and friends also have Verizon--AND we were very happy with Verizon service for the past 10 years. I also use a Verizon modem for my laptop. I have an external antenna (on the modem and attached to an outside window) and the reception is fair-with one signal bar--BUT occassionaly switches to National Broadband--which is VERY slow and often disconnects from the Internet. Verizon offered to give me their Extender, but this won't work as we don't have high-speed internet here. SO--I found this forum by "googling" cell phone antennas--Does anyone have any ideas for me?? As you can probably tell--I am basically "tech illiterate", but totally frustrated with my phone service.
     
    #1 barbrn, Mar 15, 2011
  2. M in LA

    M in LA Mobile 28 Years Plus
    Super Moderator Senior Member

    Joined:
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    Messages:
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    Location:
    Los Angeles, CA
    My Phone:
    iPhone 13 Pro Max, XS Max
    Wireless Provider(s):
    Verizon (since 1994)
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 M in LA, Mar 15, 2011
  3. retreat

    retreat New Member

    Joined:
    Mar 20, 2011
    Messages:
    6
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    1
    Location:
    Cook, Mn
    Wireless Provider(s):
    verizon
    I also have the same issue with a poor signal from verizon. Is their an antenna a person could mount on their building?
     
    #3 retreat, Mar 20, 2011
  4. Airb330

    Airb330 Silver Senior Member
    Senior Member

    Joined:
    Apr 25, 2002
    Messages:
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    Cell Tower Picture Gallery:
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    Location:
    Mt. Royal, NJ
    My Phone:
    iPhone 4
    Wireless Provider(s):
    Verizon
    Complain to Verizon, often. I had "decent" service in my house (4-5 bars) and a -80ish signal on my work blackberry and new iPhone. Now that work is paying for my Iphone, the service went to hell. I often had 0 service. They claimed the towers were fine, I disagreed. I complained everyday until they sent me a network extender. It seems the faulty tower is fixed now, but considering Verizon is the ONLY carrier (Yes, Clear, Cricket, T-Mobile, AT&T, Sprint, Nextel, and Metro PCS) have panels on a tower behind my house...so I'll still take the extra boost of coverage considering that fact. I flat out told them I'd cancel if they didn't give me one (I was on day 14 of my 14 day trial when the service went downhill).

    One month later and I have had 0 dropped calls in my house or on the road. It means a lot that Verizon actually wanted my business and made things right. I still think they rely on 850 signal too much and need more towers in my area to handle the load, but that is nothing new. I think the new Qualcomm chip in the iPhone helps it a lot over the GSM model, those Infineon chips really loved to drop calls. :nono:
     
    #4 Airb330, Mar 25, 2011
  5. retreat

    retreat New Member

    Joined:
    Mar 20, 2011
    Messages:
    6
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    1
    Location:
    Cook, Mn
    Wireless Provider(s):
    verizon
    Just sent them an e-mail
    I'll let you know what they say.
     
    #5 retreat, Mar 25, 2011
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