I just received my LG Env2 in black which was for Christmas and also will need a phone when traveling this year. However; the phone will not activate/needs programming. It says on the enclosed sheet of paper to enter in *228 and then push send. I do that; but then it says I am roaming and can only make collect or credit card calls which I do not want to do. And the third step on the sheet of paper is to push 1 but that doesn't do anything because the phone is roaming. Please help ... what do I do ?