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Phone "Upgrade Fee" for existing users

Discussion in 'AT&T Wireless Forum' started by BradQue, Jul 1, 2012.

  1. BradQue

    BradQue Senior Member
    Senior Member

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    Location:
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    My Phone:
    Sidekick 4G
    Wireless Provider(s):
    TMobile
    I am not familiar with ATT's policies but a recent upgrade that my daughter did with ATT raised a question.

    She had an iPhone 3 for over 2 years and today upgraded it to an iPhone 4S at our local ATT company store in Woodbridge, VA. Unlike other companies, ATT didn't give her any upgrade credit or discount on the new phone which I suspect may be related to the fact that it was an iPhone.

    However, she was also charged a $35 "Upgrade Fee" and told that it was for transferring her number and activating her phone.

    She already had the number, completed more than 2 years on her existing ATT contract, and, if I am correct, the "Activation" basically consisted of switching the SIM card from the old to the new phone.

    Anyway, was this fee correct? If so, it seems pretty much a rip off compared to my experience with other providers.

    Thanks,

    Brad
     
  2. charlyee

    charlyee Ultimate Insanity
    Super Moderator Senior Member

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    There isn't any special treatment for the iPhone. If she was eligible for an upgrade, which sounds like she was then she should have got the subsidized price. For the 16gb 4s it is $199, I believe.

    The upgrade fee is correct, although I thought it was $36 but if she if she paid full price for the phone, then she shouldn't harve been charged that $35

    I would contact AT&T and get it squared away. One or the other is wrong.


    Hope that helps.
     
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  3. AnthroMatt

    AnthroMatt Big Meanie
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    You might also ask your daughter if she was advised of the fee. If not, call AT&T and complain and have them remove it.

    I think Verizon is the only company that doesn't charge an upgrade fee...or at least they used to be the only one. They might charge one now that AT&T doubled theirs from $18 to $36.
     
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  4. ComicalMoodyDan

    ComicalMoodyDan Gold Senior Member
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    Verizon now charges a $30 phone upgrade fee. All four of the major carriers have this fee now, I think its crap but you can't really complain much as it's policy on all of the post paid carriers now.
     
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  5. BradQue

    BradQue Senior Member
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    Thanks for the great information everyone. She was advised of the fee and it actually was $36. My gut reaction to charging a fee to an existing customer who is entering another 2 year contract after completing one is that it's sort of a cheap shot at making more money. I don't recall having to pay such a fee with either Sprint or TMobile.

    However, the iPhone is nice, data coverage is good (they call it 4G but it's not LTE, however it's pretty fast enough at 10 mbps download). I am beginning to rethink iPhones myself. Unlike my Samsung Sidekick 4G, Apple keeps all of their products updated when a newer SW version comes out.
     

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