Phone providers

Alltel won't respond because the current "Alltel" is NOT the same one you had. The Alltel that exists now is "new" company, with no relation whatsoever to your service.

The company (Atlantic Tele-Network) that bought the remainder of OLD Alltel's service area that Verizon and AT&T couldn't keep decided to retain the name and branding. The new Alltel services only 800,000 customers in comparison to 13 million for the old Alltel (of which you were a customer of).

So there's nothing "new" Alltel can do for you.

 

As you were told in another thread here, the phone you have is NOT considered a smartphone, whether YOU consider it one or not.

 

The point is that there is no reason for At&t to give you a smart phone since you dont have one now. You are not going to find the answer you are looking for. You can buy a smart phone from At&t if you really want one.

 

The problem is that Alltel considered those junky LG touchscreen phones to be smartphones. Even though they're not smartphones. Alltel required the smartphone data plan (which makes NO sense since they don't support smartphone data features).

Now, AT&T won't make right on it and give them anything close to what they had (even though AT&T has some higher end phones that are similar to the LG phones). Here are the people who get worse phones in this transition:

LG touchscreen phone users.

Samsung Messager touch users.

BlackBerry Tour/Bold users (unless they want a non-BlackBerry smartphone).

Everyone else gets an upgrade...

 

Because Alltel was stupid enough to misclassify their "enhanced" phones as smartphones, it's not AT&T's problem to fix a mess Alltel created. This isn't to defend AT&T by any means. The Tritan is NOT a smartphone, plain and simple. Old Alltel calling it one isn't going to make any difference at this point.

You would think AT&T could be nice about this, but they are AT&T after all, so there's no oddity in their behavior. Alltel customers force-shifted to Verizon got shafted in one way or another, so the same is happening with those force-shifted to AT&T.

It would be really cool to see the big carriers actually give a damn, but in this day and age, the world will probably end first before that happens.

He's out of contract, so his best bet it to go with another carrier and be done with it already.

 

Informative information. Thanks for this.