Hi all, I was wondering if anyone has any experience with paying off a large overage over time. I have an old sprint plan I've had for 8 years, and last month I talked too much (bad month over all). Went $300+ over my normal bill, and although it's not due yet and I did call sprint about a payment plan, I'm doubting they'll let me take 6 months to pay it off while continuing service. I could double my normal bill and get it payed down in 5-6 months Appreciate any experience one this.
Call in to customer service and ask if you can upgrade your plan in order to have the overage on last months bill reduced. If they say no, ask them what they are able to do. If they still say no, just say you've talked with other sprint customers who've done it before and ask to talk with a supervisor.
Worked for me in the past with both text messaging overages and minute overages. Last time I did it was about 5 months ago with text messages, I switched to unlimited to get the charges removed.
See if you can get through to the retention department. They are usually able to do more than the standard customer service. Tell them you've been a customer for 8 years, and can't believe they can't do that when other companies will. Make them believe you are thinking about switching service.
I actually got through to the supervisor, and he had me renew my contract for two years (that I just renewed last July), so it only turns out to be another six month extension, and he split my overage charges in half. I think that was pretty cool considering I went $300 over. Plus I like sprint, so I don't mind sticking around in contract a little longer. I would have upgraded my plan, but he said new plans are comming out on the 14th. Thanks for your advice efreeman1980!!
Glad to hear you got it straightened out. I was going to say that Cingular once allowed me to go to a higher rateplan, and make it retroactive to cover the overage. -Jay
