Overcharged by Sprint - Need assistance ASAP!!!!

Hi bnell,

The charges may very well be accurate and true. If you were roaming off their network, analog and/or digital, they may not have received the bill from Verizon until a month or more later. All carriers pretty much state that any roaming minutes that hit their accounting department are counted against the current billing cycle.

As an example: Lets say you have a 500-minute plan. In month one you use 500 minutes, but 100 of those were roaming so your bill only shows 400 minutes used. In month two, the same thing happens. In month three, the same thing EXCEPT that Sprint finally gets the bill from Verizon and suddenly your bill shows 600 minutes of use. (400 on-network, current month plus 200 off-network from months one and two.)

This is well-documented as something that consumers need to watch for, but most don't until it happens to them.

Kevin

 

In that case, I apologize. I don't know what the issue might be.

(The only time I open my mouth is to change feet.)

 

They usually don't make mistakes like that. There was some reason why you were charged what you were charged. There were a couple times when I thought I have been overcharged for something but then after studying it carefully, realized that they weren't mistakes.

 

45 minutes is alot at their standard of .40 cents a minute. They also tell you that the timmer is not 100% accurate. Check you bill maybe you forgot to end a call and it stayed on for awile. Being a sprint customer for 2 1/2 years they want you to be happy. Talk to customer care and see what they will do.

Jack