OPEN LETTER: Misleading Statements by T-Mobile Employees

I can top that, when I went to complain that my reception at my home was poor and I couldn't use the service, I was told T-moble was bidding against Cingular for AT&T.

I guess it's anything to make a sale or keep a customer.

 

T-Mobile's churn is high because they are purposefully pushing people off of prepay if they can. Their contract churn is 2.4% - in line or lower than other carriers. Total churn is about 4%.

That said, there's a lot of misinformation at the end line retail level at every carrier. No representative of any carrier should give out false information if done so knowlingly.

 

I agree... a lot of retail stores and/or kiosks have 18-20yr old kids working at them trying to make a 10-20 spiff off of selling you a phone, and less concerned about the specifics of your contract and/or service.

 

lol..this kinda of stuff cracks me up. I personally tell people all the time that all carriers are the same in respects to.....some have coverage where others dont..they all drop calls, and some offer better rates then others....and what the consumer needs to look at is 1) will the phone work when and where i need it to. 2) what other coverage fits my needs 3) price. There is no need for people to lie to keep customers. I also tell people "looks this it how it is...some have better coverage in areas then others, and vice versa, go with what works for you" If they go with someone else..then so be it!

 

i have found cell phone dealers to be one step off from used car dealers and/or those guys that sell vcrs at Circuit city...

lots of quasi-science, lots of bs, and lots yapping trying to get their comission off of you. I think the stand alone stores or kiosks are worse then the big box stores even...


I remember once I was shopping at circuit city and I heard one of the employees quizing a new recruit on vcrs or something, it was hilarious, since it was obvious (to me) that he was just parroting the marketing and training literature on the different formats.... clearly didn't understand anything that he was talking about, just repeating jargon... it probably works on most people though, thats the sad thing...

these are the same people who try to sell you extended warranties too... we shouldn't be surprised that they're willing to flat out lie about mergers, etc.

 

Bah. I go into such situations expecting 99.44% of what I'm told to be an outright lie. I went into a T-Mobile store and was told they use AT&T's GSM towers in SoCal... that particular one was confirmed by the store's manager who showed me a communication from someone else at T-Mobile. Caused me to make a ridiculous post here, because of course it's untrue.

It's like talking to the 17-year-old kid at Best Buy. He wants you to buy it so he'll tell you anything... and I used to get my kicks asking things like "Does this computer come with integrated LRF support?" (You'd be amazed how many times people would try and sound knowledgeable about that - LRF stands for Little Rubber Feet.)

Consider your source.

Is it a shame? Of course it is. It's also rampant, which means that you, the now-educated consumer, can be a proper skeptic about it.

 

One thing I do want to say about T-Mobile is that as far as my dealing with their customer support or sales staff, they were nothing short of being one of the best support groups I’ve ever had to deal with. Everyone I talked with was very friendly and did the best to help me.

Over a period of a month, and after a few attempts to work with customer support and the sales staff to resolve a service issue I was having (couldn’t use my phones at home), the manager suggested that I return my phones for full credit and cancelled my contract without a penalty, I only paid for the time I had their service, and that was prorated.

If I were able to get phone service at my home, even though their maps said I should have excellent service, I would have stayed with T-Mobile. It worked great everyplace else I went to use it.