I'm the new kid on the block, and I'm having tons of trouble trying to get my sero account set up. I've been reading a bunch on here, but now hopefully I can get some help (and provide someone after me with some as well). I placed an order with nextel sero using the www.sprint.com/sero website. I used an employee's email address and the order process went smoothly. I am currently a sprintpcs customer, and I live in a nextel partners area (realized this after the fact). This Monday the phone was shipped to me. I received it Tuesday, and my order status page showed that the phone had shipped and was awaiting activation. This is where all of the fun began. To date, I have spent about 8.5 to 9.5 hours either on the phone with Nextel communications, Nextel Partners or at the local Nextel store. At one point, I was emailed by the web department saying they needed more information from me and to call them. I did, and they said the credit check was complete, and I was good to go. They said I could call back in a couple hours to the welcome center to activate my phone. Currently, my account (which I actually have an account # now) is in a tentative state. It is also showing to be a Partners acct #, so Communications can't seem to do much with it - but neither can Partners. Of course, everyone I talk to gives me a different story. I've been told that my order was canx, that I needed to leave a $150 deposit, and most of all that I needed to wait 24 hours and call back. I have also been told several times that everything has been completed in my account setup (with the exception of assigning a temporary # to the acct), and that they could not figure out any reason why it was still tentative. As soon as my account is placed in active status, I've been told that they can activate my phone with no problem. I know Larry and some others may be able to point me in the right direction. Please help me out, I have literally called or been transferred to over 30 different numbers over the course of the last 4 days. To top it all off, a friend of mine placed an order at the same time as me, and he is in the same boat. Who should I talk to?