Well as we know Sprint is trying to improve their Customer Service. Well it has. I called to add/remove some features around in my acccount (well okay, all I did was add TEP). And not a second later after she said "I added it"... I got a text message saying that the feature was added to my account. Awesome! Great way to put trust back into the representatives - shows us that they realy did do what they said! (as far as add/remove features).