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New PRL's are out

Discussion in 'Sprint Forum' started by larry, Aug 4, 2006.

  1. larry

    larry Sprint loyalist and former mod
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    10034 (non-ev-do) and 20223 (ev-do phones) are now available as an over the air update.
     
  2. TProphet

    TProphet I *am* a mobile phone
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    Got it! Sneaky of Sprint to release it during Defcon, that's probably why there isn't an interpretation yet. :)
     
  3. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    is it an automatic PRL update or is it like Verizon where you can do it manually?

    if the latter then how?
     
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  4. larry

    larry Sprint loyalist and former mod
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    Usually you have to call customer service and have your phone flagged for the update. It's not automatic.
     
  5. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    that's odd........i wonder how many of their customers phones are out of date because of this........why would they make updates to their roaming databases if they know that not even 25% of the customers are going to get the update.........and some of these changes may be so Sprint will save money.......if their customers don't call to have their phone updated that money-saving move looks pretty stationery to me. :lmao:
     
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  6. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    how do you find the roaming list number on the phones?
     
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  7. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    never mind.....for me.......its Menu>Settings>Phone Info>Version
     
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  8. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    i also just found out tht to update the phones you call *2 on the Sprint phone in question and clearly say PRL update and it should update the phone.....but my update is 10033 and when i said PRL update it asked me if i was trying to update my phones software and i said yes and it transferred me to a rep that said that my PRL was up to date?!?!?!?!?!:confused:

    wat is going.......someone turn it off!!!!!!!!!!!!!!!!!!!!!!!!!! :lmao:
     
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  9. larry

    larry Sprint loyalist and former mod
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    There has been a lot of discussion over this very thing. You are correct. Most Sprint users probably don't even know what a PRL is and have an outdated version that will never be updated until they get new phones. Most of Sprint's PRL updates are for cost savings benefits to the company when customers roam. So it doesn't make a lot of sense that they don't try to promote customers to get the latest version. But obvisouly Sprint has their reasons.
     
  10. larry

    larry Sprint loyalist and former mod
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    No it doesn't work that way. You must talk to a live rep before your phone can be flagged for the update. If you get one that won't help you just call back again and get someone else. Or you can e-mail ecare online to ask for the update.
     
  11. TKR

    TKR Senior Member
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    Larry - perhaps you are being kind?!?! Agreed - it does not appear to make sene why Sprint bothers to develop PRL updates but then makes it so difficult to actually get one.

    One of those Sprint "mysteries"......

    I have found emailing Ecare to be the easiest way to get flagged. Have used it the last 4 times or so.
     
  12. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    yeah.....with verizon you dial *228 and follow the prompts.....with Sprint......you have to call customer care to get your account flagged then you have to call *2 from your mobile phone and it should automatically update it......turn it off turn it back on and it should be fine
     
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  13. larry

    larry Sprint loyalist and former mod
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    Yep another mystery to add to some other mysterys such as why it took them so long to develop phone based SMS and to implement 'roaming' settings on phones instead of 'analog' only.
     
  14. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    Sprint has a big network (with roaming) but they are having a little trouble developing.....
     
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  15. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    you would think that it would do a simple OTA that doesnt interrupt regular use then applies when you power the phone off and on
     
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  16. syncmaster

    syncmaster New Member

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    I just emailed Sprint Ecare and this was the response I got:

    Dear Mr. xxxxxxxx,

    Thank you for contacting Sprint together with Nextel. I will be happy
    to assist you regarding wanting to have your account flagged for PRL
    updates.

    The system generates the updates automatically. And will send a
    notification to you automatically. Currently, there aren't any updates
    available.

    Please let us know if you have any further questions. Thank you.

    xxxxxx
    E-Care
    Sprint together with Nextel
    "Where our customers come first!"

    Very ironic considering my data connection card (Merlin S620) has a newer PRL list (that I updated) than my week old Samsung A900. :loony:

    Guess I'll have to try for someone else! :D

    -Charlie
     
  17. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    Thank you for your reply. I will be happy to assist you with answering
    any questions. Currently, this account is not flagged for a Preferred
    Roaming List update.

    As a sidenote, different phones, and even different accounts, will have
    a separate provisioning time for PRL updates. As soon as the update is
    available for this account, the account will be flagged, and we will be
    able to update the phone the first time you, or your mother, call in
    after it is made available.

    I do apologize for any inconvenience this might cause. Also, if you
    have any further questions, just let me know. Thank you again for
    contacting Sprint. Have a great day.

    Jeremy F.
    E-Care
    Sprint together with Nextel
    "Where our customers come first!"
     
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  18. larry

    larry Sprint loyalist and former mod
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    Nonsense. Try again with somebody else.
     
  19. larry

    larry Sprint loyalist and former mod
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    Nonsense again. Boy what's with these reps?? :rolleyes:
     
  20. Fire14

    Fire14 Easy,Cheap & Sleazy
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    I do have to admit, that is another thing I like about my service. All updates are sent out automatically. Yes there are occasional problems & people have had to call to get another update sent, but this seems like a lot to go thru.

    I wonder why they don't do the same system that Verizon use's, it is simple even if you do manually have to do it.
     
  21. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    thats what I was saying earlier.......it may have to still be done manually but at least you don't have to get your account flagged then call *2 then turn your phone off and on

    its much easier to dial a unique number that handles calls like that (*228)
     
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