I have a bit of a dilemma. I am cancelling my service with Sprint because they wont let my wife get a $150 credit for a new phone. What happened is that her phone broke and her parents gave her a used phone to hold her over and we activated that phone. The salesperson at the time said it wouldn't affect her ability to get the $150 off later on because we didn't use the $150 to activate that phone. Well, our contract was up and we decided to go in to get new phones and extend our contract but they told us she couldn't get the $150 credit because she already activated the phone her parents gave her. Well that phone she has now is starting to act up and she really needs a new phone. I really want to stay with Sprint but my wife also needs a new phone. Is this true that she can't get the credit and is there anything I can do? Response is greatly appreciated.
You might try to email your situation to customer service. Some people have reported more helpful responses than the phone csr's. It is a silly policy but the activation of a used phone resets the clock when it comes to rebates. If you are serious about cancelling call up to do so , be very polite, and express your regret in cancelling due to the inability to get a rebate. Mention that the sales person misinformed you also. It's possible they will offer something to keep you. G.
I called today and did exaclty as you said but they weren't willing to do anything for me. I will try emailing. Thanks for the response.
I have dealt with them and I always been able to get some good resolutions.. But if it comes down to them not wanting to do the right thing, I say move on.. I have been moving on my self because of their lack of service in a particular area where I work, and also the extremely weak reception at my home.. It was just time for me to start moving I guess. Is your Wireless Provider the best? ** POLL ** VS .
