I have a bit of a dilemma. I am cancelling my service with Sprint because they wont let my wife get a $150 credit for a new phone. What happened is that her phone broke and her parents gave her a used phone to hold her over and we activated that phone. The salesperson at the time said it wouldn't affect her ability to get the $150 off later on because we didn't use the $150 to activate that phone. Well, our contract was up and we decided to go in to get new phones and extend our contract but they told us she couldn't get the $150 credit because she already activated the phone her parents gave her. Well that phone she has now is starting to act up and she really needs a new phone. I really want to stay with Sprint but my wife also needs a new phone. Is this true that she can't get the credit and is there anything I can do? Response is greatly appreciated.