This is a legit customer service initiative from Sprint PCS - assuming it is part of the Dan Hesse movement to improve customer service. This is a great step in the right direction! Let us know if any of you use this option, and keep us informed of your progress and the end result! Thought I would help you all out. -PCSuser
Between Sprint CustomerAssist, online ESN swaps,and the live online E-Care chats; I think Hesse in the first few months of office has really improved customer service alot so far! I am very excited to see of what is to come. The one thing I wish that would happen is that they would allow automated PRL updates!
I would also like to see an automated PRL update. Sprint has to find a quick and easy way to handle the PRL updates.
That would be nice I suppose but there haven't really been any updates in a long time and the ones that do come out are usually very minor and not worth getting.
1) It would help those who it does affect 2) Good PR is good for Sprint - and this would definantly be GOOD PR for Sprint - because now people are like "Hey one more thing I can do on my own; no need to call CS" (and since we all KNOW that the noobies think PRLs do magic, and having them easy to obtain would be best!) -PCSuser
As much as I would love to think that these are all Hesse imspired actions, these improvements have been in the works for months, if not years. Hesse probably has very little to do with the rolling out of online ESN awaps and online E-Care chats.
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D062; Blazer/4.5) 16;320x320) my experiences and perceptions have led me to believe that sprint has really improved its customer service problem over the past few months. my hold times have been much shorter and experiences have been much less frustrating. now I wish they would hurry up and complete the billing system changeover. I hate wasting so much time waiting to be transferred to 'the other billing system'. but yea... i'm not so sure that these changes are coming directly from restructuring at the top
. Great idea. I always had EXCELLENT support/ service when I was a Sprint customer. I loved their former "no-contract" required business model. Sprint is good peeps. Best. TB imo
it amazes me how so many people have problems with Sprint when I've had such a great experience.........makes me wonder if we're even talking about the same company...
I just got disconnected after a fairly long hold period. I am not a Sprint customer but am (was) considering switching from Verizon. The question was simple enough - will a phone (like Mogul for instance) and their unlimited data plan allow a person to receive email and access the Internet when roaming off of Sprint's native area? I guess it's a mystery.
Well not really a mystery. http://coverage.sprintpcs.com/ Go to data, email and multimedia. It shows the colors for roaming, native etc. Dark grey is mobile broadband roaming, light grey is 1x roaming. If you click on roaming details it says: Readylink, GPS services, and music store may not be available while roaming. The bigger mystery is about any charges for data roaming. That always scares me but I think it should mostly be included in the continental states. Sprint has data roaming agreements with verizon (1x mostly) and alltel (EVDO) Mystery solved I hope.
out of curiosity.....has anyone tried this service for a legit reason yet???? what kind of stuff should this be used for???
ive never heard of the above actions for elevated cust care. But in store we have measures very similar to what that advertises. I use two ticket creators (eRace, and EHC-employees helping cust) to elevate problems beyond cust care and have had fantastic results. Ask a store rep.
