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Network Selection

Discussion in 'T-Mobile Forum' started by neh, Feb 11, 2007.

  1. neh

    neh Member
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    I called T-Mobile and they said that I can use Cingular's network where ever they have towers by doing it manually. They said it was free too. So I guess I can use Cingular whenever I want to.
     
  2. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    That's true, as far as I know, as long as you're on a T-Mobile national plan.

    Be aware, however, that many carriers have a clause in their service agreements that allow them to cancel your service if more than 50% of your usage is off-network roaming usage.

    I occasionally start roaming on Cingular or Alltel's GSM roaming when no T-Mobile signal is available. I try to stay on T-Mobile's native network here since I tend to get SMS, VM notificiation and MMS faster. (It's been a while but I can't remember if I can even get MMS when I'm roaming.)
     
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  3. neh

    neh Member
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    No, they said it works on the T-Mobile To Go.
     
  4. neh

    neh Member
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    What is MMS?
     
  5. MOTOhooligan

    MOTOhooligan Former Mobile Data Addict
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    Hmmm... that's cool. I didn't know that you could roam on the Prepaid. I've never used T-Mobile To Go.
    Multi-media Messaging Service... picture messaging, video messaging, voice messages, etc.
     
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  6. neh

    neh Member
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    oh ok

    . .
     
  7. neh

    neh Member
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    Like I said I called T-Mobile. They just emailed me saying the opposite of what the people said on the phone. I don't know who to believe. This is what the email said.

    Thank you for taking the time to contact T-Mobile regarding case *****.
    My name is Don and I understand that you have questions about service
    coverage and signal strength. Please be assured that I am here to help
    with this issue and I also know how frustrating it can be when things do
    not work as expected.

    ***., I would like to thank you for letting me be of service to you
    today. I want to apologize for taking so long to reply to your email.
    I have received an unusually large amount of emails lately and I am
    working hard to reply to each of them as quickly as possible.

    ***., the number of bars showing on your screen really make no
    difference at all regarding the ability to make and receive phone calls.
    They merely indicate whether or not you are connected to the network.
    As long as you are connected to the network, you will be able make and
    receive phone calls, no matter if you have one bar or six bars of signal
    showing on your screen.

    If you do a manual Network selection and you are showing both T-Mobile
    and Cingular, you will need to connect to the T-Mobile tower as the
    Cingular tower will not allow you to connect to it. If you only see the
    Cingular network, you can connect to it as a roaming handset, but if
    both are showing, you will need to connect to T-Mobile.

    Once again, I apologize for the inconvenience and thank you for your
    patience and understanding.

    Thank you for helping T-Mobile win the J.D. Power and Associates award
    five times in a row. T-Mobile is now the Highest Ranked Wireless
    Customer Service provider in 2007, for the fifth time in a row. That now
    makes T-Mobile the Champions of Customer Service five times running.

    If you have any other questions or concerns, please do not hesitate to
    contact us again by replying to this email or by calling 1-800-937-8997
    from a landline (611 from your handset). You may also wish to try
    finding an answer to your question on the T-Mobile Web site at:
    http://support.t-mobile.com/productSelector.html.

    For technical information about T-Mobile products and services, visit
    our online support: http://support.t-mobile.com/productSelector.html

    Thank you for being a valued T-Mobile customer. We do appreciate your
    business.
     
  8. Fire14

    Fire14 Easy,Cheap & Sleazy
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    It all depends on where you live as to if they will allow you to roam on Cingular, most pre-paids don't let you roam, but some do, and that is dependent on where you live or use it.
    If you live in an area that has T-Mobile coverage, they may not have a roaming agreement with Cingular.

    I know I can't choose T-Mobile with my Cingular phone here in North Jersey, and it goes the same for T-Mobile customers can't choose Cingular's network here.
     
  9. QLR

    QLR RIP Note!
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    This must be area dependent... I went to a Cing only area with my prepaid phone and I received no service. My Nokia saw the cing signal and i was not allowed to use it. They select the areas where you can roam.
     
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    #9 QLR, Feb 11, 2007
    Last edited: Feb 11, 2007
  10. M in LA

    M in LA Mobile 28 Years Plus
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    Out here in SoCal, you may be able to select Cingular, but it rejects it. At least it has anytime I have manually forced it. I don't know if these rules are in effect everywhere, but I would think in Southern NJ it certainly would be considering it is part of the greater Philadelphia area.
     
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  11. dmapr

    dmapr Silver Senior Member
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    I've seen some roaming on T-Mobile To Go in Arizona, it was indeed some Cingular affiliate ('CINGULAR' tag, including single quotes). I have never been able to roam on Cingular towers here in the Bay Area.

    What the letter says is not entirely true -- as others have pointed out, the ability to roam on Cingular network is not based on the presence or absence of T-Mobile signal but rather on the roaming agreement being in place.
     
  12. neh

    neh Member
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    Well, they wrote me back again. Saying that it is recommended that I use T-Mobile's network, but I can use Cingular for the stronger signal.
     
  13. M in LA

    M in LA Mobile 28 Years Plus
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    The only way you will really know for sure is when you get your phone, try and see if it will let you register on Cingular.
     
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  14. clock3687

    clock3687 Cell Signal?????? Use it!
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    I wish it was that easy, but like these guys said before its only in certain areas that you can roam on cingular's towers. If the T-Mobile coverage map indicates that theres roaming then you can use another available company. If not, (and esp. if theres native T-Mo coverage) then you really cant. I haven't been able to roam on Cingular if it isnt in one of those roaming areas.
     
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  15. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    well you can only roam if there is no Tmo signal at all...........even if your phone cant register on the Tmo network and there is a little bit of signal.........you cant get on Cingular............it wont work.............the prepaid doesnt have nearly as much roaming available as the postpaid cuztomers though
     
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  16. neh

    neh Member
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    Well, I called T-Mobile (again) and got transfered to the prepaid department. He said that if both networks are available I CAN use Cingular's. He said I can stay on Cingular's network as long as I want for no additional charge. If I can do that I don't understand why there are areas on the prepaid coverage map that don't show the roaming symbol. Almost every place in NJ should have green for T-Mobile or the roaming symbol since Cingular gets coverage almost everywhere. So I guess I can still use my phone in most of the gray areas, because I know Cingular is there.
     
  17. EdwardP

    EdwardP Bronze Senior Member
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    The e-mail neh received, is correct.

    Where both Cingular (AT&T) and T-Mobile have service, you will NOT be able to connect to Cingular, regardless of whether you are on T-Mobile To Go or a monthly plan.

    Where Cingular has service and T-Mobile does not, that is the only time you should be able to connect to Cingular. Although, here in New England, there is one exception: in New Hampshire, there is a large gap in coverage on I-89 outside of Concord, T-Mobile does not have service between exits 3 and 15, then picks up roaming coverage on Unicel at exit 15. I have been told Cingular does have coverage along this route in NH, but for some reason, T-Mobile will not roam on Cingular in that particular area.
     
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  18. neh

    neh Member
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    The guy on the phone said that I can use Cingular even if T-Mobile is available. He said he has even done it.
     
  19. neh

    neh Member
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    I made sure it was clear and he checked a few times and he said he did it and it WILL work for free.
     
  20. EdwardP

    EdwardP Bronze Senior Member
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    I have my T-Mobile phone right in front of me. I went into the Network selection, changed it from Automatic to Manual and it proceeded to search for networks. T-Mobile is listed first, Cingular is listed under it.

    Select Cingular: No network access.
     
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  21. neh

    neh Member
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    I do not know what the people on the phone mean. I have called them several times and they said that I can do it.
     
  22. neh

    neh Member
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    I emailed T-Mobile again. I wrote a very long message clearly stating that I want to know if I can do it or not on the T-Mobile to go. I gave them the phone I want, my zip, and my state. I included previous emails that T-Mobile wrote me. I hope they write me the CORRECT answer this time.
     
  23. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    yeah cuz i think most of us here believe that the rep you talked to didnt know what he or she was talking about........i never was able to manually roam on Cingular if Tmo was available........so i dont know what that rep is talking about :confused:
     
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  24. neh

    neh Member
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    The first person I talked to on the phone said I can't roam, then I asked for the prepaid department and he said I can. I talked to about 4 prepaid people on the phone that said I can do it.
     
  25. QLR

    QLR RIP Note!
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    As others have seen, including myself, roaming is not unconditional. Roaming is not always available if T Mobile has little or no service. I doubt that they'll be roaming in New jersey any time soon. I'm in Florida and TMobile only roams in the Southwest part of the state... There are plenty of areas where TMobile has no coverage and the phone sees the Cing signal but registration fails... You have to see for yourself and look at the maps. You can only roam in areas marked as roaming... You can't expect any more roaming than that.
     
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    #25 QLR, Feb 13, 2007
    Last edited: Feb 13, 2007
  26. Fire14

    Fire14 Easy,Cheap & Sleazy
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    I can almost 100% guarantee you, that you will not roam on Cingular in NJ, they don't have any roaming agreements in this area, and if they did they would offer it to contract people 1st, since they usually have the better roaming option over pre-paid phones.

    I can see T-Mobile when I do a network search, both here in North Jersey & in South Jersey mainly in A/C, and can not select their network.
    I would accept the word of the email & those that told you that you Can Not roam on Cingular here, others are just trying to make you happy on the phone.
     
  27. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    from what i understand..........T-Mobile does not have an agreement with Cingular in NJ........i thought i heard that somewhere else but i could be wrong.........
     
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  28. neh

    neh Member
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    I met someone from WA that works for T-Mobile so I will talk to them.
     
  29. geigenhacker

    geigenhacker New Member

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    The building where I work is shielded so no cell signals make it more than a few feet from the windows. A couple years ago they installed a Cingular repeater because most of our reps use it. Until last Sunday I was not able to register with that repeater. All of a sudden I get a call deep in the building, and I realize that my phone (unlocked Treo 650) is using the Cingular network. Over the next few days I have been able to use Cingular towers in other areas within 15 miles or so where T mobile coverage was poor, but present. This is with both manual and automatic selections. Sometimes the "Cingular" network is displayed as "T-MOBILE" (all caps), as opposed to the tmo network which has always displayed as "T-Mobile".

    All of a sudden, today, the behavior is back to the way it was for the last couple years, with no indication of what was different for three days.

    Well, it was nice while it lasted! Anyone have any ideas?
     
  30. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    thats really weird.........although the capitalization def does mean something.........i'm not really sure though........anybodt wanna put in their two cents?
     
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