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My Verizon voicemail broke..

Discussion in 'Verizon Wireless Forum' started by itsme000, Feb 9, 2007.

  1. itsme000

    itsme000 Junior Member
    Junior Member

    Joined:
    Oct 1, 2005
    Messages:
    70
    Likes Received:
    0
    Location:
    Portland OR
    My Phone:
    Casio G'zOne Type V
    Wireless Provider(s):
    Verizon Wireless, T-Mobile To Go
    I tried to access my voicemail last night and instead of getting a PIN prompt,
    I got a message you'd get if you were calling my phone, but with an added message says "you will be able to leave a brief message once the mailbox is available again".

    Same problem in the morning, so I called and dealt with this idiot CSR who says my voice mail had been turned off somehow, so went through about six phone on-off cycle while I was getting increasingly frustrated on the landline.

    My voice mail is still inaccessible as of now. I'm not at home at the moment, but this CSR demands I provide the physical address of where I am at now as well as the voice mail PIN. Like that's gonna happen.

    What is the deal with this?
     
    #1 itsme000, Feb 9, 2007
  2. EdwardP

    EdwardP Bronze Senior Member
    Senior Member

    Joined:
    Jul 28, 2004
    Messages:
    1,170
    Cell Tower Picture Gallery:
    3
    Likes Received:
    4
    Location:
    Boston, MA
    My Phone:
    Android
    Wireless Provider(s):
    T-Mobile (Deutsche Telekom)
    Power-cycling the phone isn't going to resolve your voicemail problem. Apparently, there was either a failure in their voicemail system, or yours was deactivated.

    I would call VZW again and ask to speak to Technical Support. They should be able to troubleshoot the problem and fix it.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 EdwardP, Feb 10, 2007
  3. 1SGL

    1SGL New Member

    Joined:
    Dec 17, 2006
    Messages:
    39
    Likes Received:
    0
    Location:
    41d17m11.92sN 124d3m34.7W
    My Phone:
    Razr V3M
    Wireless Provider(s):
    Verizon
    It has been my experience that CSRs regardless for what type of company dealing with technology only work with a "limited" script. If your problem does not have an entry in their script they are totally at a loss to assist you.

    As soon as you determine that they are off the script request to be connected to technical support. While they also work off of a script for the mundane technical problems they are the ones that can go off script and troubleshoot problems.
     
    #3 1SGL, Feb 11, 2007
  4. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
    Senior Member

    Joined:
    Jun 25, 2006
    Messages:
    3,869
    Likes Received:
    3
    Location:
    Reading, PA
    My Phone:
    Blackberry 8830
    Wireless Provider(s):
    Sprint
    i was having trouble with my bluetooth and the Sprint firmware and no one understood what I was talking about until i got to customer care.....
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 SmArTeStChIlD421, Feb 13, 2007
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