Thanks vf, my Reminders App just closed out and brought me back to the Home Screen. I was in the process of deleting a reminder. There has been no reboots since 11/12/13 (last Tuesday)) - Keeping my fingers crossed. Sent from my iPad using Tapatalk
Does that generate a crash report for that app? When you relaunch Reminders does it take you back to what you were doing? Sent from my iPad mini using Tapatalk Pro
Yes it does generate a crash report and no it didn't take me back to where I was. Last night Safari crashed when I was doing a search. It also generated a crash report and when I reopened Safari, the entry I had made in the search field was not there. Sent from my iPhone using Tapatalk.
Switching to a new processor architecture is a major change, and being an early adapter always means bumps in the road. I can see apps built for 32-bit processor causing some problems, but it's odd when the native browser is crashing I guess submit crash reports and hope Apple realizes the problem and fixes it soon. Maybe as well read up a little on bug reports so you can try to understand better what exactly is causing the crashes: https://developer.apple.com/library/ios/technotes/tn2151/_index.html Good luck!
I've been using my iPad Air fairly heavily and have yet to have an issue. Since we both set them up from scratch versus from a previous backup, I'd say that points to hardware. Maybe they got a bad batch of firmware on a set of chips or something. That would support their approach of swapping hardware out.
Hey Charlyee, I've been reading over many forums about this problem. My opinion is that you are part of a small niche of users that really have a problem, the solution of which is not entirely clear. There isn't a lot of noise on the forums about it (Macrumors, Apple Forums, to name some), but the threads are long, but limited to a small group of posters going 'back and forth'. Many have exchanged iPads a few times, with the same results. Most are not experiencing any problems at all. So I suspect its a real problem due to a unique combination of situations (hardware, software use). Safari crashes for these people all the time...but so does Chrome and most any browsers they are using. Some of the same have problems going back to iOS 6 and older iPads. I'm guessing you have smartly looked over this as well. A couple of good posters point to Apple's problems with WebKit calls from browsers, so may be trying a different set of your normal web sites visited might be interesting. Have you tried Private Browsing as an experiment. I've also read call from web pages to IM, Tapatalk, message boards with Tapatlak etc are problematic. Anyhow the suggested fixes are over the map..restores, etc. Doesn't seem that many of them work. If it was me, I would take it back to Apple with your crash reports for a look. They can examine some things you cannot. If Apple is very far from you, then that is difficult to do, with no promise of a solution. Beyond that I'm shooting the wind, I have no other suggestions. As an aside, reading through a lot of these forum postings does tell me how useless they can be. There also seem to be a lot of 'shills' on some sites. My favorite poster is the guy that says..'Apple just sells you this stuff, gets your money, and then doesn't care'. Except that the product they sell is a consumer item, that more than likely the employees do in fact own. So if there is a massive problem, one would think that inside Apple they know about it, and might work on it. Smaller issues are less likely to pop up or be prioritized, or difficult to track down...which unfortunately leaves us to trying to figure it out. Which leave it to you to be the Sherlock Holmes to figure out why your crashes are much greater than another user...or where the similarities are. If it were me, I'd take it to the Apple store, if convenient. Or be patient. From what I've read, it is not simply a matter of a new chip and new iOS, but could be the websites visited and what calls they are making, regardless of the browser. VF Sent from my iPad mini using Tapatalk Pro
I agree. Although many posters haven't resolved their problem with a new hardware swap, at least one person did resolve it that way. Tricky problem.
Based on your research it does sound tricky. If it were a conflict in a little-used webkit call it would be tough to diagnose. I never use the Tapatalk app as I find the UI to be worse than simply using the forum's ui directly. I believe that Charlyee uses it quite a bit. Maybe try uninstalling Tapatalk and do a hard reset just to rule it out as the culprit?
RR, thanks. I took your advice and did one better by enlisting the help of someone for deciphering the codes Vf, thanks for doing the investigation on my behalf. The Apple Store is more inconvenient than far, so I don't want to make the trip if I don't have to. I got mine from BB and I can get it changed within a 45 day period. I just don't want to go through the hassle of setting it up if it doesn't solve the problem. jWA, no way are you using yours as much as I do mine. Mine is grafted to my hand and you have another 5 or 6 Apple devices to play with, not counting the iPhones. . I have 8 hours and 51 mins of usage since yesterday morning and we had no internet for 3 hours yesterday. So can you beat that? Update - I cleansed out the history etc for Safari last night. I also noticed my Calculator HD mentioned a couple of times, so decided to replace it with a different Calculator app. I haven't seen anything with today's date in the Diagnostic Menu yet. Sent from my iPad using Tapatalk
Nope, you have me beat. I have 5 hours 44 minutes since yesterday morning. Haven't used it all today so far, been working on the MBA and good old fashioned paper all day.
Charlyee, I was thinking more that Apple would run some diagnostics on you iPad, rather than just replacing. I see that 7.1 beta has just been released to developers.
About an hour back Reminders app crashed and closed out while making an entry. Then about 5 minutes back, iPad rebooted while I was reading my email. This is the first reboot since since 7.0.4 update, I may just have to get it replaced. Sent from my iPad using Tapatalk
Yes this is highly unusual behavior . Will you go to BB or Apple? Sent from my iPhone 5 using Tapatalk Pro
Take a look at this entire thread. Then check out Post 22 http://forums.macrumors.com/showthread.php?t=1670637 No crashing on my ipad mini Sent from my iPad mini using Tapatalk Pro
Well, perhaps the hope that this site is some kind of test with the Air and iOS 7 is not going to work. Although it worked the first and second time on my non-retina, non 64 bit mini, it is now crashing Safari repeatedly...with a low memory report. It's important to use the google translate page of the link ( here: Marca ) The non-google translate , well I have no problems with that. I notice that the above link opens within Google Translate, and in safe mode, with the warning about Flash plug ins...so maybe there is more to this than it looked like, late last night. oh well.
Thanks vf, I decided to reset my iPad Air to factory default (again) and set it up taking my time. So it's either going to be third time lucky or three strikes and you're out. I will give it a week or a crash/reboot whichever happens first. So keep your fingers crossed for me. PS: I called the Apple Store and all they will do is exchange it so I will just go to BB, if it comes to that. JWA, sorry I re installed Tapatalk and GroupMe, my iPad better be able to deal with them. Sent from my iPhone using Tapatalk.
Wouldn't it be in their (ie: Apple's) interest to examine the log-files and try to find the root cause of the crash, rather than just blindly swap the hardware? Unless they are aware it's a hardware issue, in which case shouldn't they tell you that? If you do exchange the hardware, set up the new tablet in exactly the same way, same apps, visit the same websites, etc. and note if there is any difference.
Of course I will have the exact scenario duplicated when and if I get a new one. The Apple Store and it's employees are kind of a pain in this one. I have had mixed experience as have others, so it doesn't surprise me that they would take the easy way out and just replace it. You may remember my post on the video cable fiasco there. Sent from my iPad using Tapatalk
Isn't this the only thing they can do with an iPad? They are not going to rewrite iOS 7 on the spot nor replace a memory chip: getting a new one is the way to 'fix' a hardware problem on an iPad. A Mac has more in store serviceable parts. My understanding is Apple collects these problem units that are causing issues for small percentages of customers (1-3% levels) and they are sent back to Cupertino for further analysis. That is the best way to collect a database and issue a fix- not reading posts on a forum. Regarding the logs, Charlyee is already having them automatically sent back to Apple from her iPad. Regarding Apple in store service, my experience has been nothing but stellar. Last month my wife had an iPhoto app problem on her Mac. They spent an hour in the store figuring it out... Seemed fixed and then broke again. (iPhoto and photostream were freezing the Mac ). I had to bring it back again, they kept it overnight and found some obscure left over files from last year causing the problem. Working great now. And all free service for a year old Mac. I would only get that kind of service in a corporate environment. Sent from my iPhone 5 using Tapatalk Pro
Has it been confirmed or suspected to be a hardware problem? If yes, they should tell the customer so the customer understands what the problem is. I would wager to bet the #1 reason for crashes on phones/tables is software, ie: poorly coded apps, a script on a website that isn't handled well by the browser, etc. If a customer comes in the store and says "my phone/tablet keeps crashing" I would first look at what apps are installed, log files, etc. to see if it's some obvious software problem causing the crashes. To just say "sorry to hear about the crashes, here's a new phone/tablet" is not the right approach, in my opinion ...unless it's a known hardware fault, as I said earlier. Where do you get the 1-3% figure from, has Apple published that? In any case, given the sheer volume of iPads Apple sells, I think if ~2 out of every 100 are having a problem and coming back to the shop isn't really that "small" of a problem.
After using my iPad Air last night for quite a while Safari closed on me when I was browsing FaceBook. It was still open in the multitasker, so it did look to be springboard shutting it down versus an actual crash. I then reopened it and a few seconds later it closed again. After reopening again, I went to other sites (and spent at least an hour reading some of the great interviews on The Great Discontent (TGD)) without further issue. The FaceBook detail is notable because Charlyee mentioned it in her issue and because I never browse FaceBook directly on my iPad. I usually read FB posts in Flipboard when on my iPad. I only hit the bookmark by accident last night. In related iPad and new-toy news, my wife bought me one of Apple's Smart Cases for the iPad yesterday, and I have to say that it is fantastic. The fit is truly impressive. Your average case maker simply doesn't have the manufacturing technology to mass produce items with such tight tolerances and precision.
At least one issue that is causing some sites to crash mobile safari is a CSS WebKit DIV backface visibility command that was used to by designers render their mobile safari sites better in iOS 6. Mac safari is fine. Correcting that command solved the problem for developers that tried it. Speculation is this may affect sites that have not tested on all recent browsers versions. Admittedly not a good situation but I certainly have found that my simple web construction will not work on every browser without testing each one. I use Facebook apps instead of mobile web. Normally it's a better interface. Anyhow it seems this bug report has been submitted to Apple recently, but it may lay some burden on site developers as well, if they only ran their sites on a MacBook for example. Sent from my iPhone 5 using Tapatalk Pro
Thanks for the update, hope it does not become a recurring issue for you. I have been debating on whether to get the Apple case or not, ideally I would like a swivel case so I can stand it up in portrait and landscape. I do like the look and feel of the Apple case, so I might end up with that anyway. BTW, thanks for turning me on to Flipboard, now I am addicted to it. ' I am afraid you lost me a bit there. Why would a site developer test on an OSX device when it's meant for iOS? To the best of my knowledge the developers test on the OS & the devices they are intended for. Just to clarify, in most cases there are two problems, one is apps crashing, not just Safari. In my case Reminders crashed more times than Safari as did Settings. The other problem, which to me is more serious and irritating is the ipad rebooting on its own, while in the middle of doing something. Sent from my iPad using Tapatalk
You're funny Charlie. In the context of this thread, you asking how it is possible that software engineers can make mistakes? When I paid a professional $$ to develop a website for me a few years back, I actually gave no thought to ask (or was asked) whether it would work with any mobile browsers. I needed a complex website, probably not one that anyone would consider using on a mobile device. In actuality it does work well in mobile safari (even 7.0.4, superficially at least...I haven't check out every detail). Yes, you are experiencing lots of seemingly unrelated problems. They may or may not all be connected at all...I really have no idea. But a few developers have some of the issues I pointed out. They are not likely coding on an iPad, but on a desktop (even PC), and testing desktop browsers certainly, but may have not run extensive testing on mobile platforms, or at least tested for iOS 6.0 and then didn't yet test for 7.0. Having browser incompatibilities is a pretty common annoyance, and is the experience the developer that posted on the Apple forums had. After all, isn't that the problem we potentially have here? Some are pointing to iOS 7 exclusively (regardless of 64 bit chip). I have not had Safari crashes, except from the marca site when using Google translate. But many are seeing the same with Chrome, etc. My experience is that Apple Genius is not just going to blindly exchange an iDevice when you walk in. I've never known them to do that. They will run some diagnostics, and check things out before offering a new iPad...if they even do that. There may not be any single solution recognized or acknowledged yet. I got a feeling this stuff will work itself out in a short while, whatever the reasons are. It may also just require some updated coding by 3rd party web developers as well as Apple's iOS team on the system too. And perhaps, there are some defective hardware on some. If you're rebooting at random...yipes, it could simply be a bad connection at the power switch. So many reasons, which is why Apple is happy to take back and give you a new iPad. P.S. I guess my mini is the same thickness (or very, very close) as the Air. It is a nice size. I had a vertical/horizontal case for my iPad 3, it was a bit unstable though. Indeed Flipboard is nice. Been using it for a few months now.
Oh I am definitely not questioning how is it possible that software engineers can make mistakes, specially in view of the fact that of the few dozen such engineers that have worked on my projects, I have remained on speaking terms with only a handful of them after the projects are completed I am just pointing out the fact that it is the built in Apple apps that are crashing, Safari, Reminders, Setting not the third party apps. The only third party app that crashes is GroupMe but then again GroupMe crashes or misbehaves on all OS. Thanks for your input on the rotating case, I was a bit worried about the stability of it anyway, so just picked up a blue case. I never heard of Flipboard and now it appears that the majority of the people I interface with are Flipboard users or at least very familiar with it, interesting ! Sent from my iPad using Tapatalk
I can agree with that Charlyee. It is hard to fathom what is up with Reminders and Settings. Sent from my iPad mini using Tapatalk Pro
Update: First the case- I like the look and the feel of the case. The fit is fantastic as JWA has mentioned. The only con I see is the lid tends to bulge out at the corners on the hinge end. I am hoping that the leather will soften up with use and start to lay flat. Second the iPad - there has been no crashes or reboots since I set up as new on 11/19. Still keeping my fingers crossed, hope you all are as well Sent from my iPad using Tapatalk
Glad you like the case Charlyee. I'll keep my fingers crossed, that the iPad continues to run smooth. Good luck
