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My bill was CORRECT!!!

Discussion in 'Sprint Forum' started by AnthroMatt, Oct 6, 2008.

  1. AnthroMatt

    AnthroMatt Big Meanie
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    For the first time since April/May!! It's a miracle!! :lmao:
     
  2. Telekom

    Telekom Bronze Senior Member
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    It's Sprint. I'm sure they'll mess it up again :)
     
  3. cade2000

    cade2000 New Member

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    my bill has always been correct with sprint, but then again i have the unlimited plan so not much they can really add to it.
     
  4. larry

    larry Sprint loyalist and former mod
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    My bill has always been correct as well. I think I had one $150 cancellation charge by mistake one time around 6 years ago when I did an ESN swap. But one call to customer service easily got that fixed.
     
  5. Yankees368

    Yankees368 Compulsive Signal Checker
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    Billing errors are the norm with sprint, rather than the exception.
    This is slowly getting better, but there is still lots of room to go.
     
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  6. GrackleSpackle

    GrackleSpackle New Member

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    They actually may be working to lose those consistent "worst customer service" ratings. But they have a long way to go.
     
  7. sprinter812

    sprinter812 New Member

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    A new CEO, great new plans and the same old lousy c.s.
    Way to go Sprint!
     
  8. charlyee

    charlyee Ultimate Insanity
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    Added PS

    Hello sprinter812 & welcome to WA.

    Is your bad experience with Sprint CS recent? The reason I ask is that it has vastly improved & the last couple of times I called them it really was flawless.

    Just curious!

    Enjoy the forums.

    PS: I was pleasantly surprised to get my $100 rebate check back in 4 weeks & not the 8-10 that most other providers take. :)

    Palm850/v0100 Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11)
     
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    #8 charlyee, Mar 14, 2009
    Last edited: Mar 14, 2009
  9. chokaay

    chokaay Junior Member
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    Similar to Larry's and Cade2000's experiences, all of my Sprint bills after the first 2 were correct.

    My first 2 bills with Sprint were incorrect, but the mistakes could have been made since during the first 1-2 months I was still porting numbers, adjusting plans, adding features, and making other changes to my account over the telephone with CS. Some of these CSR's may have misinterpreted what I said (even though I always verify what I want at least 3 times during each call), and added/removed/changed the wrong thing on the wrong line(s) or forgot to put in the correct SOC code or did something else that triggered an incorrect charge on my first 2 bills. I would have to call in repeatedly and/or get transferred to multiple departments/CSR's and/or stay on hold for a while until these problems were fixed.

    All in all, during the first 2 months, I was extremely frustrated and displeased with Sprint's CS, its billing errors, and the other problems/issues I had (many of which should have never happened in the first place). But since all of them were solved after the first 2 months, I've been very satisfied and glad I "stuck it out"! :thumb:
     
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  10. blahblah92

    blahblah92 New Member

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    lol sprint has only messed my bill up once amazingly
     
  11. jonathandowe22

    jonathandowe22 New Member

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    As usual the bashers are usually on another carrier when this type of thread is started. As for problems, after two times of Verizon screwing up my wireless and home bills, I dropped them both. So believe me, it's not just Sprint. Take a look over at the Verizon site and you'll see.

    I have been with the Sprint/Nextel for over 10 years now, the good and the bad and these are definately the "good" times. Things have really improved all around from my experience. I just call'm as I see'm folks!

    Glad to see that Sprint stock has been going up lately too. :)
     
  12. AnthroMatt

    AnthroMatt Big Meanie
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    I see only one "basher" in this thread that doesn't use Sprint, and that was not the person that started the thread.

    Well it really couldn't have gone anywhere but up! ;)
     
    #12 AnthroMatt, Mar 15, 2009
    Last edited: Mar 15, 2009
  13. sprinter812

    sprinter812 New Member

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    Re: Added PS


    Thanks for the warm welcome.
    My bad experiences are recent, 2 days ago, an e-mail to the ceo prompted a quick response and hopefully when I receive next months bill all will be correct!
     
    #13 sprinter812, Mar 15, 2009
    Last edited: Mar 15, 2009
  14. Gman

    Gman Senior Member
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    Location:
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    Epic 4G
    Wireless Provider(s):
    Sprint

    I do not recall a time that my bill has been incorrect so it's not my 'norm' . I'm not sure any of us can say what the 'norm' is in general based on internet postings or even personal experience.
     

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