my bill has always been correct with sprint, but then again i have the unlimited plan so not much they can really add to it.
My bill has always been correct as well. I think I had one $150 cancellation charge by mistake one time around 6 years ago when I did an ESN swap. But one call to customer service easily got that fixed.
Billing errors are the norm with sprint, rather than the exception. This is slowly getting better, but there is still lots of room to go.
They actually may be working to lose those consistent "worst customer service" ratings. But they have a long way to go.
Added PS Hello sprinter812 & welcome to WA. Is your bad experience with Sprint CS recent? The reason I ask is that it has vastly improved & the last couple of times I called them it really was flawless. Just curious! Enjoy the forums. PS: I was pleasantly surprised to get my $100 rebate check back in 4 weeks & not the 8-10 that most other providers take. Palm850/v0100 Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11)
Similar to Larry's and Cade2000's experiences, all of my Sprint bills after the first 2 were correct. My first 2 bills with Sprint were incorrect, but the mistakes could have been made since during the first 1-2 months I was still porting numbers, adjusting plans, adding features, and making other changes to my account over the telephone with CS. Some of these CSR's may have misinterpreted what I said (even though I always verify what I want at least 3 times during each call), and added/removed/changed the wrong thing on the wrong line(s) or forgot to put in the correct SOC code or did something else that triggered an incorrect charge on my first 2 bills. I would have to call in repeatedly and/or get transferred to multiple departments/CSR's and/or stay on hold for a while until these problems were fixed. All in all, during the first 2 months, I was extremely frustrated and displeased with Sprint's CS, its billing errors, and the other problems/issues I had (many of which should have never happened in the first place). But since all of them were solved after the first 2 months, I've been very satisfied and glad I "stuck it out"! :thumb:
As usual the bashers are usually on another carrier when this type of thread is started. As for problems, after two times of Verizon screwing up my wireless and home bills, I dropped them both. So believe me, it's not just Sprint. Take a look over at the Verizon site and you'll see. I have been with the Sprint/Nextel for over 10 years now, the good and the bad and these are definately the "good" times. Things have really improved all around from my experience. I just call'm as I see'm folks! Glad to see that Sprint stock has been going up lately too.
I see only one "basher" in this thread that doesn't use Sprint, and that was not the person that started the thread. Well it really couldn't have gone anywhere but up!
Re: Added PS Thanks for the warm welcome. My bad experiences are recent, 2 days ago, an e-mail to the ceo prompted a quick response and hopefully when I receive next months bill all will be correct!
I do not recall a time that my bill has been incorrect so it's not my 'norm' . I'm not sure any of us can say what the 'norm' is in general based on internet postings or even personal experience.
