Well, I bought a V3m Alltel phone and thought I'd tell my story about trying to add a memory card. After wasting ½ the day trying to get my phone updated, since it was missing a lot of software out of the box ( imagine that ! ) it turned out it was defective! the slot that holds the memory card wasn't working at all, I couldn't format or gain access. I went to the Alltel store ( 40 mile round trip) they couldn't replace it since I bought it at a Wal-Mart. I still don't understand that policy? and Alltel told to get it replaced where I purchased the phone. I made 4 calls to Alltel to get it straightened out, they hung up on me 3 times, then had to drive back to the Wal-Mart where I purchased it, ( 100 mile round trip ). I then had to argue with the old fart gray haired lady behind the counter, and she was not winning her argument with me. I heard enough of her so, I had to get a store manager to argue with as well, then the store manager had to call Alltel only to find out I was still in their 30 day grace period. ( imagine that ! ) So, the behind the counter pulls a new phone out of the glass display case, turns her back to me and fiddles with the 2 phones while on the store phone with Alltel, 10 minutes later she spins around, and hands me a razr and asks, "is everything on this one"..turns out she tried to give me my old broken phone that I was trying to return, I caught her and said, what the are you trying to pull here, she says " oh my mistake I gave you the wrong one..grrrrrrr so after 2 hours of standing at the counter at Wal-Mart I finally have a new Razr. I'm considering sending Alltel a bill for my time, mileage, and inconvience for a defective phone. for some reason "sorry" just doesn't cut it. as I get older in age, I question what they call customer service, here I am paying the bill and it appears that no one wants to help me with a defective product, but they are good with playing the run-around game.