I keep getting this message when trying to call a friend whom has an alltell phone and i know has a voicemail set up b/c I have left voicemails before. "the wireless customer you are trying to reach in the alltel network is unavailable at this time please try your call again later altell204b" Does anyone know what this means? Did the phone get shut off of by the company? Possible meanings of this? I know its not something that happens when the phone call gets ignored or is shut off by the individual but I have no idea why I would be getting this message. can anyone help
Sounds like calls are not forwarded to his voicemail, either he has it turned off or not set up. There should be a * code to activate forwarding to voicemail again.
That is the message you will hear when his voicemail is turned off. I turn my voicemail off on occasion, that is the message that replaces my voicemail.
*78. Then just hold down the 1 key (dial your own phone number if the phone isn't programmed right) and push #9999 and follow instructions from there.
For some reason the switch* is not routing the call to voicemail. If it were routing to the voicemail system, you would get a message to enter the number of the mailbox you are trying to call. If the person you are calling has not set up their voicemail, you would get a message saying, "The person you are trying to reach has not yet set up their voicemail," because the call would still be routed to the voicemail system by the switch and the voicemail system would route you to the correct voicemail box, even though it wasn't set up yet. There are really only three scenerios to cause this message: 1) The customer does not have voicemail. 2) The switch does not recognize that the customer has voicemail. 3) The customer is roaming and the switch gets "confused" and doesn't know if it should route the call to voicemail or try and find the phone on a foreign switch. Scenerio 2 & 3 would require a call to technical support to fix, unless the customer is coming back into the home area soon, in which case issue #3 should correct itself and, hopefully, not reappear on future trips. *Mobile Telephone Switching Office, or MTSO, commonly referred to as, "the switch," is the computer which controls a wireless network in a certain area.
If you get this message, the customer's voice mail is definitely off, or they do not have voice mail as a feature on their plan. Some of the older plans did not come with voice mail.
