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LowZone

Discussion in 'Sprint Forum' started by KenRay, Jan 17, 2006.

  1. KenRay

    KenRay New Member

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    Location:
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    My wife and I just got our first home, a townhouse about 2 miles from where we live now. Upon getting our new home we found our sprint phones do not work in our home :-(

    After some research, our new home is on a slight hill 100-200 feet higher than where the tower is. I was told by some that depending on the beam and position of the towers line of sight, and being to close and to high that is why we are in a low signal zone.

    I have called CS and they tell me that there are many things that can cause this, and asked for the address. I gave them the address and they said this is a known trouble spot. I asked if there was anything they/I could do and they said not at this time.

    I work from home and use my cell for email/calls/etc.. I have been with sprint for 6 years and have been happy with there service. Verizon seems to work at my new home. I don't want to switch as I have two phones, and a PDA phone.. Too much money to reinvest and having to pay a contract term fee. Is there any soultuion?


    Thanks

    Ken
     
  2. Andy

    Andy Diamond Senior Member
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    If Sprint cannot provide service at your new house, and even admitted that, they should let you out of contract without an Early Termination Fee.
     
  3. walkguru

    walkguru Wireless Guru
    Senior Member

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    many of us have gone tru this, it sucks, but you gotta have service at home.
     
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  4. Andy

    Andy Diamond Senior Member
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    Wirelessly posted (MOT-8720_/00.62 UP.Browser/6.2.3.4.c.1.104 (GUI) MMP/2.0)

    Thinking about it,gamer03,another member of this forum was let out early from his sprint contract because of bad service at his house and went to verizon. He could probably give you more info.
     
  5. guy2

    guy2 Senior Member
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    You should be able to force roaming on the phone and just roam.
     
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  6. Andy

    Andy Diamond Senior Member
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    That is if he has roaming included with his plan; but the DATA side would not work and he said that's what he does from home.
     
  7. AnthroMatt

    AnthroMatt Big Meanie
    Super Moderator Senior Member

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    Most companies won't let you out of a fee just because they don't work weel in a particular area, or they will do so only after long, drawn-out fights. They just cite the language in their contract that says "service is not guaranteed everywhere."
     

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