I had to turn in a brand new broken (1 month old with 21 minutes on it). Verizon gave me another "new" vx6100 to replace it. While programming the phone I noticed the Life Timer is 65 hours. Obviously a used or refurbished phone. Verizon will not replace it again after many calls to Customer Service and visits to the store. That's the background. I would like to reset the Life Timer but after days of searching forums and googleing, I got nothing. Does anybody know how to reset these. I have a usb cable and BitPim but don't know where to begin as far as the timer. Any help is appreciated. Thanks.