I can't hear people very well when I am off of alltel's network. Here is a timeframe of my events.... sorry so long winded. - My phone is the LG AX565. I Live in an Alltel rural coverage area but work in Minneapolis(out of Alltel's home coverage area). - Since Feb 5, I can't hear people when I am roaming off of Alltel's network in and around Minneapolis. Their voice pulsates, in and out. They can hear me fine, but I have a difficult piecing together their words. - Feb 7 I called customer service , and then Tech support on Feb 14 and then many times after that. The first ticket number they said there are no problems with the network-ticket closed 30 days later. - On Feb 18th, I noticed that by going into the system program settings and forcing the phone to stay onto the 1900 band, everything works fine. I get by, by switching the phone back and forth between the two bands. 800 on the alltel network at home, works fine. 1900 on the someone elses network in Minneapolis, works fine. 800 band in Minneapolis area (Verizon) is where the voice problems persist! - March 7 - I called and complained to Tech Support . Second trouble ticket issued. - April 3rd Alltel sends me a replacement phone that is the same make/model as mine. Problem still in that phone...same issue except that phone doesn't allow me to switch to 1900, it says no service. - Yesterday, I talked to Tech support and they think it may be my number.... I think that he is :loony: . I get a new tech ticket, ticket #3...... - Today, I activate my 7 year old LG VX4400 to see if it is a problem with the LG AX565. I switch between the 800 and 1900 bands at home and also, now here in Minneapolis. WORKS! - Question/Conclusion..... Something happened on February 5th in the Minneapolis area, my first call to tech support confirmed they were switching roaming stuff over on phones during that week. Any ideas why the LG AX565 is behaving like this? It seams like the LG AX565 is having troubles on Verizon's 800 band! ????