PART I: I walked into a Sprint store to look at the aircards. After much thought, I planned to actually purchase one through the SERO website, but still wanted to see them live. After browsing, the salesguy asks me to sign in. I told him that I was just looking and was going to actually purchase mine online to take advantage of the SERO discount. He looked surprised and said that he could set me up with SERO. Long story short, I purchased the device. He tells me to call customer service and give them his employee code and that they'll setup SERO for me. Well, he lied. Customer service said they are not allowed to setup SERO for me and that I'd have to return the equipment at the store and reorder through the site. I'm so annoyed right now. I waited all that time in the store now I'll have to waste more of my time returning the product. Well, in the meantime, I try to use the device in the interim and I find out it was never activated. I tried to activate it myself using the MSL, MDN/MIN but they didn't work. Called customer service and they told me that the info I had belonged to a phone not an aircard. They then transferred me to support where I waited on hold for 43 minutes on my mobile phone only to be greeted with a message that said that my call could not be completed as dialed. I'm so mad right now I'd be willing to pay $ 20 more per month to get competent help!!!! LOL. Why me?? Can Sprint redeem herself? You'll all have to stay tuned till tomorrow to find out......
Oh boy! First of all customer service can certainly set up SERO activations. I know a number of people who have done it. I'm sorry that they told you incorrectly. Remember that some customer service reps have never heard of SERO (it's mainly an online promotion) and that could be why the confusion. Good luck I hope you can get it figured out.
I don't think the salesman didn't anything wrong there. The problem is the customer service rep not being properly informed about SERO.
Whewwww.. whatta night. I just got everything working in order. First speed test results indoors: 911.99 Kbps Down 661.70 Kbps Up Not too bad. I'm using a Powerbook G4 OS-X 10.49 in Woodland Hills, CA. at the moment.
If you know anyone reputable, pass him/her along. I tried 4 reps and they all gave me a hard time. Oh well, I have a few days to try the service out before I get locked down for 2 years.
Awesome! With the way Sprint is beefing up it's EV-DO network here in So. Cal I don't think you'll be dissapointed.
Sometimes in order to get a great deal like SERO you have to expect to run into some hassle along the way. But for many people it's worth it in the long run by the money they save.
I just dropped my at&t DSL (and home phone) plus Boingo which saves me about $ 75 per month. Now $ 60 of those bucks will go to wireless BB. I'm on the road a lot so until I can get a FiOS-like connection at home, I'll see how long I can stick this out. Thanks.
Larry, can you do SERO and a discount from a company. Just wondering since I would get a 25% discount on service if I had Sprint because I work for State Farm.
Come on, you want 500 Anytime minutes, Unlimited Nights at 7, Unlimited Data, Unlimited SMS/MMS, and more for $30 and add a corporate discount? Sprint will not add corporate discounts to SERO- I've looked into that myself, but I guess with this kind of pricing it makes sense. Andy
LOL, well it'd be nice, just thought I'd ask. I get 8% corporate discount with T-Mobile. Ha, well like I said, just thought I'd ask.
Well I mean if you can mange it, why the heck not? LOL. It would take more than that to make me switch to Sprint anyway
That is interesting. Here in Laguna Niguel with a Merlin S620 I get 2.1 mbps down and 495 kbps up. It is interesting that the speed varies in some areas.
Are you right next to a cell site? I've gotten 1.2 down max but consistently get around 850-900 Kbps down at home. Last night, I was getting faster upload speeds than download speeds. Weird? I did find two spots in the OC where I couldn't connect. One of them I already knew would be a problem. That was at a townhome complex off a little sidestreet south of Culver and the 5 FWY. The other was in South County in a little apartment community off of Antonio Pkwy in RSM. Overall, I'm pretty pleased with the service. It's pretty consistent. I'd recommend it to others in need of similar services. I would like to test out a HSDPA card with a USB connector as well if at&t comes out with one.
I noticed Sprint will be adding CDMA and EV-DO to the Nextel site on Culver right between Irvine Center Dr. & Walnut in the Edison ROW.
Also it looks like they've got something planned for Jeffrey & Trabuco in that newly develeped shopping area in Irvine. CDMA only site. In RSM they have a repeater site planned on an existing IDEN site at Antonio Pkwy & Via Zapador. But repeaters generally suck for RF and only make a difference right in front of the cell site. You would think they would have wanted a full blown site for that area.
I love RSM. I wish I could move back one day! I guess full sites don't sit well with the local NIMBY's?
This was an existing IDEN site so the NIMBY's would have no say over it. Sprint could have just as easily put up a regular site but chose not to. Probably a budget thing. Sprint also has 2 approved sites in Laguna Niguel that haven't been built yet.
I have a friend with a Sprint SERO plan and he does indeed have a corp discount on top of a SERO plan! I don't know he did it but somehow he got a SERO plan, 500 free text messages a month, and an Apple employee discount.