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Larry, I'm mad!!

Discussion in 'Sprint Forum' started by @TheRealDanny, May 22, 2007.

  1. @TheRealDanny

    @TheRealDanny ALL IN
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    PART I:

    I walked into a Sprint store to look at the aircards. After much thought, I planned to actually purchase one through the SERO website, but still wanted to see them live.

    After browsing, the salesguy asks me to sign in. I told him that I was just looking and was going to actually purchase mine online to take advantage of the SERO discount.

    He looked surprised and said that he could set me up with SERO.

    Long story short, I purchased the device. He tells me to call customer service and give them his employee code and that they'll setup SERO for me.

    Well, he lied. Customer service said they are not allowed to setup SERO for me and that I'd have to return the equipment at the store and reorder through the site.

    I'm so annoyed right now. I waited all that time in the store now I'll have to waste more of my time returning the product.

    Well, in the meantime, I try to use the device in the interim and I find out it was never activated. I tried to activate it myself using the MSL, MDN/MIN but they didn't work. Called customer service and they told me that the info I had belonged to a phone not an aircard. :confused: They then transferred me to support where I waited on hold for 43 minutes on my mobile phone only to be greeted with a message that said that my call could not be completed as dialed. :mad:

    I'm so mad right now I'd be willing to pay $ 20 more per month to get competent help!!!! LOL. Why me??

    Can Sprint redeem herself? You'll all have to stay tuned till tomorrow to find out...... :D
     
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  2. clock3687

    clock3687 Cell Signal?????? Use it!
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    That sux daddy! It just goes to show you how far some sales people will go to earn their commission.
     
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  3. larry

    larry Sprint loyalist and former mod
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    Oh boy! First of all customer service can certainly set up SERO activations. I know a number of people who have done it. I'm sorry that they told you incorrectly. Remember that some customer service reps have never heard of SERO (it's mainly an online promotion) and that could be why the confusion. Good luck I hope you can get it figured out.
     
  4. larry

    larry Sprint loyalist and former mod
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    I don't think the salesman didn't anything wrong there. The problem is the customer service rep not being properly informed about SERO.
     
  5. @TheRealDanny

    @TheRealDanny ALL IN
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    Whewwww.. whatta night.

    I just got everything working in order. First speed test results indoors:

    911.99 Kbps Down
    661.70 Kbps Up

    Not too bad. I'm using a Powerbook G4 OS-X 10.49 in Woodland Hills, CA. at the moment.
     
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  6. @TheRealDanny

    @TheRealDanny ALL IN
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    If you know anyone reputable, pass him/her along. I tried 4 reps and they all gave me a hard time. Oh well, I have a few days to try the service out before I get locked down for 2 years.
     
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  7. larry

    larry Sprint loyalist and former mod
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    Awesome! With the way Sprint is beefing up it's EV-DO network here in So. Cal I don't think you'll be dissapointed.
     
  8. larry

    larry Sprint loyalist and former mod
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    Sometimes in order to get a great deal like SERO you have to expect to run into some hassle along the way. But for many people it's worth it in the long run by the money they save.
     
  9. @TheRealDanny

    @TheRealDanny ALL IN
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    I just dropped my at&t DSL (and home phone) plus Boingo which saves me about $ 75 per month. Now $ 60 of those bucks will go to wireless BB. I'm on the road a lot so until I can get a FiOS-like connection at home, I'll see how long I can stick this out.

    Thanks.
     
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  10. TelcomJunkie

    TelcomJunkie Bad Handoff Investigator
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    Your Daddy, Check your PM's.
     
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  11. Etorres777

    Etorres777 Life is good for now..
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    Larry, can you do SERO and a discount from a company. Just wondering since I would get a 25% discount on service if I had Sprint because I work for State Farm.
     
  12. Andy

    Andy Diamond Senior Member
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    Come on, you want 500 Anytime minutes, Unlimited Nights at 7, Unlimited Data, Unlimited SMS/MMS, and more for $30 and add a corporate discount? :D
    Sprint will not add corporate discounts to SERO- I've looked into that myself, but I guess with this kind of pricing it makes sense. :D
    Andy
     
  13. Etorres777

    Etorres777 Life is good for now..
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    LOL, well it'd be nice, just thought I'd ask. I get 8% corporate discount with T-Mobile. Ha, well like I said, just thought I'd ask. :D
     
  14. larry

    larry Sprint loyalist and former mod
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    LMAO come on you can't be serious. Why not just ask for free service. ;)
     
  15. Etorres777

    Etorres777 Life is good for now..
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    Well I mean if you can mange it, why the heck not? LOL. It would take more than that to make me switch to Sprint anyway ;)
     
  16. larry

    larry Sprint loyalist and former mod
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    Sprint wouldn't want you as a customer at that rate. They would be losing money on you.
     
  17. Etorres777

    Etorres777 Life is good for now..
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    So then it works out for the both of us.
     
  18. CellGeek

    CellGeek Sprint is the BOMB!
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    That is interesting. Here in Laguna Niguel with a Merlin S620 I get 2.1 mbps down and 495 kbps up. It is interesting that the speed varies in some areas.
     
  19. @TheRealDanny

    @TheRealDanny ALL IN
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    Are you right next to a cell site?

    I've gotten 1.2 down max but consistently get around 850-900 Kbps down at home. Last night, I was getting faster upload speeds than download speeds. Weird?

    I did find two spots in the OC where I couldn't connect. One of them I already knew would be a problem. That was at a townhome complex off a little sidestreet south of Culver and the 5 FWY. The other was in South County in a little apartment community off of Antonio Pkwy in RSM.

    Overall, I'm pretty pleased with the service. It's pretty consistent. I'd recommend it to others in need of similar services.

    I would like to test out a HSDPA card with a USB connector as well if at&t comes out with one.
     
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  20. larry

    larry Sprint loyalist and former mod
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    I noticed Sprint will be adding CDMA and EV-DO to the Nextel site on Culver right between Irvine Center Dr. & Walnut in the Edison ROW.
     
  21. @TheRealDanny

    @TheRealDanny ALL IN
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    That would be good for locals.
     
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  22. larry

    larry Sprint loyalist and former mod
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    Also it looks like they've got something planned for Jeffrey & Trabuco in that newly develeped shopping area in Irvine. CDMA only site.

    In RSM they have a repeater site planned on an existing IDEN site at Antonio Pkwy & Via Zapador. But repeaters generally suck for RF and only make a difference right in front of the cell site. You would think they would have wanted a full blown site for that area.
     
  23. @TheRealDanny

    @TheRealDanny ALL IN
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    I love RSM. I wish I could move back one day! I guess full sites don't sit well with the local NIMBY's?
     
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  24. larry

    larry Sprint loyalist and former mod
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    This was an existing IDEN site so the NIMBY's would have no say over it. Sprint could have just as easily put up a regular site but chose not to. Probably a budget thing.

    Sprint also has 2 approved sites in Laguna Niguel that haven't been built yet.
     
  25. ComicalMoodyDan

    ComicalMoodyDan Gold Senior Member
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    I have a friend with a Sprint SERO plan and he does indeed have a corp discount on top of a SERO plan! I don't know he did it but somehow he got a SERO plan, 500 free text messages a month, and an Apple employee discount.
     
  26. larry

    larry Sprint loyalist and former mod
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    That's very likely a mistake.
     
  27. @TheRealDanny

    @TheRealDanny ALL IN
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    Yo. Check me out: :)

    Download = 2.393 Mbps
    Upload = 772.20 kbps
     
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  28. larry

    larry Sprint loyalist and former mod
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    Where are you sitting on top of a tower now? :D
     
  29. @TheRealDanny

    @TheRealDanny ALL IN
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    I think everyone is asleep, like I should be. The network apparently is all mine right now.
     
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  30. TelcomJunkie

    TelcomJunkie Bad Handoff Investigator
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    Those speeds narrow your location down :p
     
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