J.D. Powers again smiles on T-Mobile USA

Hey...looks like J.D. Power finally got something right.

 

Goof for tmobile small yet they make a good impression

 

Wirelessly posted (LGE-VX8350/1.0 UP.Browser/6.2.3.2 (GUI) MMP/2.0)

Here we go again!

 

Dan Hesse is doing a GREAT job at turning the ship around! - IMO

 

So you mean the other times when Verizon was at the top they weren't right about that?

 

So..........

These ratings are all a big joke, especially Consumer Reports. Which is sad because CR has some awesome information and is a very credible source, except for their cell phones.

I think we should have the Simon Reports of cell phone companies. All companies are equally horrible.

 

Well said.

 

I couldn't agree more!

 

i will say ive had at least 1 experience with all of them multiple times.

if they were taking my vote it would be

T-MOB
ATT
ALLTEL
VERIZON
SPRINT

Tmobiles people TRUELY sound happy to help you. it is often refreshing.

ATT's people are always nice and very helpful with any problems or credits that should be addressed.

Alltels i havent called much, but the one time i did to try to get an Analog phone on their system (actually it was sorta like a prank call..a joke between me and a friend) the lady helping was still as nice as a peach and never got frustrated with our shinanigans.

Verizon actually has some of the RUDEST and unhelpful people ever. Trying to get a credit for anything is pulling teeth. whether or not you plan to spend more money. ive never enjoyed calling them, or their Tech support, i always feel like im being lied to about something and it usually takes me 30 mins to figure out what that something is.

Sprints was just horrible all together, i usually end up hanging up.

 

Finally, someone telling it like it is.

 

Depending on where you live of course.

 

If you were asking me I would say no they are probably not right for Everyone!! But given the numbers they go off of maybe they try and strive to give the best info out there that they are provided with.

 

Andy said that JD finally got something right (in reference to Sprint being last).

If JD is finally gettting something right, it must mean that they were always wrong in the past.

Hence, anything positive JD had ever previously said about Verizon must be incorrect. That is what bobolito was saying.

 

Yeah I got that and edited my post after the fact. Thanks Matt.

 

I am not talking about coverage. I am talking about thier character.

 

Ahh...ok thanks for your opinion.

 

I can't believe T-Mobile got such high marks. I've never had any trouble with Verizon in the nearly three years of service that I've had with them. The one time, about a month ago, that I had taken issue with the attitude of tech support rep I was speaking to I was partially to blame. I wouldn't let the guy get a word in at all - mainly due to the amount of frustration I had over something as basic as a phone.

I did have to remind him that I was the customer, but since it wasn't worth fighting over I politely ended the call and spoke to another rep a few minutes later. Problem was eventually resolved and maybe took a minute or two longer overall.

 

.
Just got T-Mobile last week & so far very pleased.

Best.
TB


imo

 

One thing to keep in mind with these reports is they typically aren't very "fresh."

This report for example was taken well over 6months ago in July of '07. Six months is a long time for a carrier to go both up or down in customer care.

 

Thank you! You got an A+ in reading comprehension. :lmao: