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Apple iPhone Stuck on Apple Logo

Discussion in 'APPLE iPhone, iPad Tablets and all iOS Devices' started by Jerious Xia, Jan 12, 2018.

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  1. Jerious Xia

    Jerious Xia New Member

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    Location:
    Houston
    My Phone:
    5123462135
    Wireless Provider(s):
    ATT
    My iPhone 6S was stuck on Apple logo for 30 minutes when I am trying to update and restore it with iTunes. How it is going?
     
  2. David Lynch

    David Lynch New Member

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    Location:
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    My Phone:
    7813611403
    Wireless Provider(s):
    Virgin Mobile
    Sounds like the software crashed. You may want to try hard reseting your iPhone 6, then starting the restore over again. To hard reset your iPhone, press and hold the power button and Home button at the same time until the Apple logo appears on the screen.

    If that doesn't work, a 3rd party security software installed on your computer may have prevented the update and restore. Apple has a really good guide to address this problem— Google "resolve issues between iTunes and third party security software" (can't post the link on this forum for some reason).

    It could be a Lightning cable issue, or you may need to DFU restore your iPhone.
     
    Jerious Xia likes this.
  3. Jerious Xia

    Jerious Xia New Member

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    This doesn't work. After doing this, the iphone was stuck on connecting to iTunes screen forever. The only way is to restore it. but when it did this, iTunes says, The iPhone could not be restored. An unknown error occurred (4013).
     
  4. Nakery

    Nakery New Member

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    My Phone:
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    You can try to go to DFU mode by the following process to fix iPhone stuck on Apple logo

    1. Connect to the computer

    2. Turn off your phone

    3. Hold the power button for 3 seconds

    4. Hold both the power and home button for 10 seconds

    5. Release the power button but keep holding the home button for 15 seconds

    6. Itunes will then alert you that your phone is in recovery mode
     
    Ballerty likes this.
  5. Ballerty

    Ballerty New Member

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    I suggest you can try other options if iTunes doesn't support your recovery.
     
  6. Ballerty

    Ballerty New Member

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    This is a program from a tutorial. i saw it on Google yesterday , anyway , it is work for user ,
     
  7. Vakery

    Vakery New Member

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    I get more iPhone tips from other places.hope it can help iPhone user to solve some problems
     
  8. profilecain

    profilecain New Member

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  9. jamessmith12jh

    jamessmith12jh New Member

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    very good, super
     

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