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Insurance Phone Replacement Question - Verizon

Discussion in 'Northeastern US Wireless Forum' started by silverado, Dec 20, 2003.

  1. silverado

    silverado Senior Member
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    If someone loses their phone, pays $50 deductible, gets a replacement, and then finds the phone, will the recovered phone (which was reported lost) be able to be activated on another account? (this is all on Verizon Wireless)
     
  2. tourman

    tourman Member

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    I don't think so. I believe they will put a block on the ESN..........
     
  3. GoodmanR

    GoodmanR Silver Senior Member
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    No you cant do that. When you report a phone as lost, the ESN number is flagged and cannot be activated. It prevents theft of handsets and fraud, which is what you have described.
     
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  4. Tony E!

    Tony E! Retired Mod
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    yes, that phone goes onto the black list of phones reported lost or stolen.
     
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  5. Scalici26

    Scalici26 Senior Member
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    Not true. I had lost a VX4400 and filed a claim. A few days after receiving my insurance phone i found my lost phone. I ask a Verizon rep if i can sell the phone and have someone else activate it. I was told i can sell it, but only i can activate it. So what i did was activate it on a FREEup account and then sold the phone with no problem.
     
  6. GoodmanR

    GoodmanR Silver Senior Member
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    Your definitely not supposed to be able to do that when you report a phone lost or stolen. Perhaps Verizon allowed you to do it, but they shouldn't have.

    That opens the door to all sorts of insurance fraud among other things, and isn't allowed.
     
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  7. Tony E!

    Tony E! Retired Mod
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    Quote: I was told i can sell it, but only i can activate it
    not quite sure what you meant, but i think that rep made a mistake, because normally you can't do that.
     
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  8. orioles150

    orioles150 Senior Member
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    I have a question: When you lose your phone or break it and pay the $50, does this get you your same phone? one of my friends said one rep told him he could chose whichever phone he wanted (if this were to happen), but I find this VERY hard to believe. I am assuming its they will give you the same phone you broke/lost and if they no longer have it they will give you something comperable but better?
     
  9. NYCDru

    NYCDru Sprint Newbie
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    As far as i have sen you get the same model you bought and put the insurance on no mater what.
     
  10. crood

    crood Senior Member
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    I lost a phone and they replaced it with the same model. I was not offered any choice.
     
  11. njsvrzncdma

    njsvrzncdma i cant stop the ringing..
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    no the phone is put on the lost/stolen list and cannot be reactivated......
     
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  12. Stupiud

    Stupiud Yea, I can hear you now!
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    for future reference:

    can i claim insurance from any Vzw store or do i have to go back to the one i got it from... ( i got mine from an independent retailer...)
     
  13. silverado

    silverado Senior Member
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    i would think that if you didnt buy the insurance through verizon you need to go to the insurance agent you bought it from
     
  14. crood

    crood Senior Member
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    If you are being charged for the insurance on your monthly bill, you just need to call Verizon customer service. If the phone was lost or stolen, you will need a police report.
     
  15. NYCDru

    NYCDru Sprint Newbie
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    If you go to a store they will give you the number of the insurance company to call. You will have to get it from the insurance company.
     
  16. Stupiud

    Stupiud Yea, I can hear you now!
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    only my dealer is 3rd party...

    i got insurance thru vzw... as in verizon bills me for the insurance....
     

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