In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the Competition Nation’s Most Reliable Network Lives Up To Its Reputation and Provides Residents With Wireless Service When Needed Most Media Contact Info In Florida: Chuck Hamby Verizon Wireless Chuck.Hamby@VerizonWireless.com 813-615-4803 In Gulf Coast: Macy Bodenhamer Verizon Wireless Macy.Bodenhamer@VerizonWireless.com 713-248-9999 Other calls: Tom Pica Verizon Wireless Thomas.Pica@VerizonWireless.com 908-306-4385 09/24/2004 GULF COAST and TAMPA, FL and BEDMINSTER, NJ — In the aftermaths of hurricanes that swept through the Florida/Gulf Coast region of the U.S., Verizon Wireless Test Men and Women checked the company’s wireless network and its competitors’ in drive tests and found the Verizon Wireless network significantly outperformed the competition across the region, again living up to its reputation as the nation’s most reliable wireless network. The drive tests measured call attempts on Verizon Wireless’ and other national carriers’ networks along key routes and offered a snapshot of wireless customers’ post-storm calling experience in areas most impacted by Hurricanes Frances and Ivan. The tests do not represent network performance for the entire coverage area. Verizon Wireless routinely uses drive tests throughout the U.S. to evaluate its network’s performance and as part of its ongoing $4 billion annual network improvement program. Driving along the Florida Turnpike and I-95 in Palm Beach, Saint Martin, Saint Lucie and Indian River Counties on September 7 following Hurricane Frances, Verizon Wireless Test Men and Women measured the success rate at placing wireless calls on the Verizon Wireless network and five other national carriers’ networks. The “Call Success Rate” on the Verizon Wireless network measured 96 percent, compared to other carriers with call completion rates as low as 3 percent. Other competitors’ call success rates in the same test ranged from 84 percent to 28 percent. Driving along the Gulf Coast from Slidell, LA, through Mississippi, Alabama and Pensacola, FL, following Hurricane Ivan, Verizon Wireless Test Men and Women on September 16 measured the Verizon Wireless Call Success Rate at 96 percent, while the competitor with the lowest ranked call completion rate came in at 15 percent. The range of the other competitors was 20 percent to 67 percent. The Call Success Rates results from the two tests were as follows: Hurricane Frances (Florida Region) – Sept. 7 Verizon Wireless 96% Carrier A 84% Carrier B 73% Carrier C 34% Carrier D 28% Carrier E 3% Hurricane Ivan (Gulf Coast Region - Louisiana, Mississippi, Alabama, Pensacola) – Sept. 16 Verizon Wireless 96% Carrier A 67% Carrier B 60 % Carrier C 20% Carrier D 20% Carrier E 15% “More and more, customers depend on their wireless phones every day—and it’s especially important for calls to go through during times of emergency,” said Hans Leutenegger, Verizon Wireless’ Vice President-Network for the South Area. “Verizon Wireless nationwide invests more than $1 billion every three months to improve and expand our network and to maintain the necessary back-up equipment and technology to keep our network strong in the event of an emergency. Our performance during the hurricanes is clearly a reflection of our readiness and responsiveness.” Verizon Wireless has been helping thousands of residents and emergency crews throughout Florida and the Gulf Coast regions weather the elements of Hurricanes Charley, Frances and Ivan. Verizon Wireless has deployed technicians and equipment from across the country to ensure continued operation of its wireless network under storm duress. The company has also donated wireless phones and equipment to federal, state and local emergency responders, and set up Emergency Communications Centers to enable residents to contact loved ones, insurance companies and/or disaster relief agencies. The company has already donated more than 50,000 minutes of free airtime to victims of Hurricane Ivan through its Emergency Communications Centers. Verizon Wireless operates the nation’s most reliable network and invests more than $4 billion annually to maintain and expand its high-quality network nationwide. The company’s most reliable network claim is based on the network studies completed by Test Men and Women, who conduct more than 300,000 calls monthly on the national Verizon Wireless network and other wireless carriers’ networks while traveling more than 100,000 miles in specially-equipped company test vehicles. Video footage illustrating Verizon Wireless’ hurricane preparedness and relief efforts across Florida and the Gulf Coast regions, as well as video “B-Roll” of Verizon Wireless Test Men testing network performance is available at www.thenewsmarket.com/verizonwireless (under Media Assets). About Verizon Wireless Verizon Wireless is the nation’s leading provider of wireless communications. The company has the largest nationwide wireless voice and data network and 40.4 million customers. Headquartered in Bedminster, NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To receive broadcast-quality video footage of Verizon Wireless operations, log onto www.thenewsmarket.com/verizonwireless. #### Article
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the This is a very informative post. I live in Florida and I'm Happy to say that T-Mobile is performing Extremely well during this Hurricane. My friend called me from northern Georgia during the storm's impact and I had a perfectly clear 15 to 20 min. conversation with him. So Verizon has nothing on us. This message is sent from my Treo 600. T-Mobile Rocks Get More From Life.
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the Gee...imagine that! Verizon tested their own network and found it to be the best. I'm sure they were very fair and objective though. They tested the Frances region 4 days after landfall. I wonder what the results would have been the next day? Maybe Verizon is quicker to get repairs done (that's good) but the tone of the press release (this is not a "news" story) is that the network survived the storms better than others. Their testing on Sept 16 is interesting since that is the same day Ivan made landfall. I'd be curious to know what time of day they made their test drive. Also, how did Verizon perform in Orlando? Tampa? Jax/Daytona? Gainesville/Ocala? Panama City? North of Pensacola in FL/AL? Driving along I-10 and I-95 and the Turnpike (which are essentially parallel roads a couple miles apart in the affected areas) is all well and good, but how many of the millions impacted by the storms live within a mile of those roads? They must have tested almost everywhere, yet chose only to report on two specific test areas. I wonder why? Bottom line, while it is certainly possible the numbers are 100% accurate, I bet they aren't. This PR was obviously intended to make Verizon look good, and it should since Verizon put out the story. Honestly, I wouldn't put much stock in such a press release coming from any company. Verizon seems motivated by the opportunity to use natural disasters for their financial gain.
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the I agree with you. It doesn't seem the tests were accurate and I can vouch for the Daytona area not being up to par in my opinion with all my dropped calls while I was down there. I use Verizon and for the most part they are good, but it seems to me that they like to pat themselves on the back a little too much about claiming to have the best network and all. That's just my opinion.
Can you explain what those Results of those Test really mean? How do we know that test test were Honest. I can conduct a Test where a Building is Bocking your Cell site and give u a Bad score. If Carrier E has 1 Bar does it get 3% and carrer A hace 3 bars does get 67% Where u r testing also matters, right? If u r testing under a VZW cell site the competitor cell farthest away will get the worst grade.
The test vehicles are equiped with phones from the other major carriers, the equipment automatically places calls while the vehicle is traveling, and then all that data is compliled into the report. In the markets they server Verizon does a very good job of making sure they have great coverage. They have a huge staff of Network Tech's that do the work in the field. Sure they invest Billions of Dollars into their network every year, but the biggest thing that keeps their network the best is their people. Many carriers have cut cost by eliminating field techs, but Verizon keeps adding positions.
Other carriers also have these and are doing the same. And according to them their Network is Better.
I would think those numbers are a little inflated also, there are factors that are out of the carriers control that could affect those numbers. I think that a 96% call success rate after those major hurricanes are a little far fetched, I dont doubt they did well, but not that good. Oh, and the one that did the worst, that had to be Nextel, their network suffered the most, or so I have read and heard from coworkers that live there......
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the They have to be inflated numbers unless Verizon got around to fixing things faster than anyone else. If that is the case they deserve credit for that. If not, I don't see how the numbers can be accurate. Most cell towers that cover interstates have 2-3 (or more) providers located on the same tower. It seems odd that Verizon would do so much better considering that they likely share towers with other companies. Another thing that could have made some companies look worse is network sharing. After the hurricanes T-Mobile, ATT, and Cingular removed all roaming restrictions to allow for people to make calls. Imagine if the only working tower on a given stretch of highway was an ATT tower...you may have the users of three companies trying to make use of those resources. This scenario could be repeated over and over again. It's not really fair to rate down one carrier if they suffered capacity issues as a result of their netowrk sharing though I realize in the end not being able to make a call is all that matters. Still, it is one variable Verizon wouldn't have had to deal with. Also, I still think it's funny they only released the results from two tests when surely Verizon tested all over the impacted regions of FL/GA/AL/MS.
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the Maybe those 2 areas mentioned in the articles were their best ones??? I don't know though.
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the That's what I suspect, and that's what makes it funny. I can't say that I blame them for not reporting areas where they might have performed poorly though.
Many carriers will have service with other carriers but few will put those in a vehicle and consistantly test their servcie against the competitors month in and month out. For most carriers it's a more subjective test. I've worked with many other carriers, and the amount of money Verizon Spends on Network Test equipment is huge. Many carriers (especially those regional in nature) have put your Network testing on the back burner. If a carrier is not in a position to be adding new cellsites or locations they usually do not have a beefed up Network department. They will keep the bare minimum to take care of any problems, or they will outsource that to third parties. For example in my area Verizon has one outside sales rep that has a territory of six counties, across that same six counties there are three different Network Technicians.
Re: In Season of Hurricanes, Test Men Report Verizon Wireless Network Outperforms the In my experience, travelling throughout the state of Florida, Verizon leads the way in connectivity. On my most recent trip, from northeast Florida to several areas in east-central, central, and west-central Florida, T-Mobile's and Verizon's signals were, as usual, very reliable. However, I experienced several significant Nextel outages in areas usually well covered by Nextel. In one area, I-95 north of Daytona Beach, I had "No Service" on my Nextel for about 20 or 30 miles. When I got home, I called Nextel's customer service, telling them about my experiences. I also mentioned that more and more of my callers were complaining that they were hearing the "Please wait while the Nextel customer you have called is located" message when they called me. I explained that my callers were getting that message during times when I was NOT travellling, but right in my office. The CS rep's response was that the hurricanes had given them problems. However, I was experiencing these problems three weeks after the most recent hurricane in those areas. As a result, I have given up my Nextel service to use Verizon (for voice) and T-Mobile (for my Blackberry) exclusively.
in reply to the previous post...yes tmobile quite good in florida,very reliable. i also a have Tmobile phone and when i was visiting the west coast of florida(tampa bay) where i stayed tmobile was the only one that work well for me(4 bars compared to 1 bar with verizon).
The bottom line is, there is no real reliable unbiased source of information when it comes to network comparability. Take this statement from Verizon for instance, do you actually think they would rate another carrier better then there own network, you and I both know that this is probably completely inaccurate and fabricated. When I read this it's kinda reminds me of Kerry and Bush campaign ad's, nothing but complete BS
Actually it does happen from time to time, with the network test...of course they aren't going to do a press release on it, but you better believe that the network teams who get those rankings are working their butts off to fix the problem...One thing Verizon does to it's employees is make them accountable. If you don't want to work hard, you had better not apply to work there. Although Verizon Wireless is not a "publicly traded company" it's parent company Verizon is, which means that Verizon Wireless has to look at corporate Compliance issues when making press releases etc. (and that's no game after Enron and MCI messes a few years back.) So when a press release comes out sure it's all about PR, but you had better believe there are some facts to back it up. Verizon Wireless managers and Executives are not going to go to prison for anyone.
Actually there is a company that does drive testing comparing all the companies in a market. It's called Telephia and most of the companies use their results. One of the problems they had for a while was the drive test gear that they used (they don't any more) that had a bad tendency to skew the results (it didn't properly record signal levels and a few other things that engineers like to look at).I know Verizon likes to brag about being the best based on their testing but in un-biased testing they don't always come out the best just like all their competitors. :browani:
Actually I believe that verizon has invested more emergency equipment into their network. Well before the storms, last summer up here in Michigan, Verizon made the news. The news story had explained how Verizon added emergency diesel generators to every cell site to suppliment the battery back-up. Even before this, Verizon and Cingular were the only cell phones to stay on the air here in Detroit during the black-out. Obviousely, the competitors did not have the same emergency equipment in place, so I believe them.
Verizon does tend to have more emergency equipment in place, like here in my area. They have backup batteries at their sites, plus backup generators at most of their sties. They are the only one to do this throughout the area here. I have yet to see a T-Mobile site with backup batteries/generators here.