I Need Help. My 8000 Doesn't Receive a Signal!!

Yeah it's only my phone.

And the phone I got is brand new and I can't switch it out again since they will give me a refurb. phone next time.

Is their such a thing as the system/tower not recognizing my phone?

If so, how does a problem like this get fixed?

Thanks for your help Andy.

I appreciate it.

 

Ok.

Thanks again Andy for all of your help.

I will give Verizon a call either today or definitely tomorrow.

How would my account or number effect my phone's reception?

Thanks for your help.

 

I should mention that both of our Verizon number's were ported over from Sprint in case this has anything to do with why the tower won't recognize my phone.

I am going to give Verizon a call in a little while and get connected to their tech. support and explain to them what is wrong with this phone and how our other 8000 doesn't have this problem.

I will let you know what I found out about the situation.

 

Ok.

I called Verizon and told the rep. the problem and then told him that I read online (WA....but didn't say which site) that I have heard that since one of our phones gets a good signal, the other doesn't get a good signal.....that I heard that sometimes a person's Verizon account/number could effect the service....and he didn't have a clue what I was talking about.

He said to update the PRL and then go back into your area where you get a good signal and see if that makes a difference. If that doesn't help, then he said that the tower could be at fault and if that is the case, he said to call Verizon back and they will correct the problem.

I can't check my sister's phone since she is in Orlando until Friday night, so I will have to wait and see how her phone behaves in the same spot before I call Verizon back (more than likely on Saturday morning).

I will let everyone know what the outcome is on Friday night/Saturday morning.

Is their a particular level of tech. support I can speak with that knows exactly what is going on? If so, who/what should I ask for?

Thanks for anyone's help.

 

Ok.

Something weird is happening.

I tried to call *228 and the phone connected at 0 bars....then shot up to three bars like usual.

So I went ahead and updated the PRL at my house and hit ok to restart the phone.

The phone still displays 0 bars.

If our other phone does this (can't test it until my sister is back in town tomorrow night) then is the tower at fault?

The thing is I call a number......wait for the phone to connect (10-20 seconds) and then my phone shoots up to 3 bars. Is this normal? Or could this circumstance (if my sister's phone does this same) be due to the tower that needs to be fixed?

Thanks in advance for anyone's help.

 

I transferred the numbers myself by reprogramming them.

I will wait until this weekend to do the rest of them.

I just finished a 6 page essay for my history class (even though I am on Spring Break) so I am ahead of the game.

So right now I am just surfing since I have nothing better to do.

 

Wow.....:lol:

Now I have a connection of 54 Mbps on my router.....but I am not technically connected at that speed.

Like I said I am done for now with my homework for break.

Tomorrow I will probably go see Hostage with Bruce Willis and test out Verizon in our Hollywood 20 theater.

 

So is Comcast (they recently upgraded everyone to 4 Mbps).....but a wireless connection is different from the cable modem connection (even though our desktop sends out the wireless signal ).

 

Ok.

Thanks Andy for your help.

I will have to test out my sister's 8000 when she gets home tonight and see if it does the same thing as my phone.

Either way, I will call back Verizon on Saturday.

 

Will do Andy.

Thanks for all of your help.

 

I think that Verizon might be working on the tower right now or doing something because now the phone fluctuates where before it would constantly show zero bars.

So I think that Verizon is working on the tower.

I will keep a eye on it over the next day or two and if it still doesn't work then I will call them and issue a trouble ticket.

The phone now rings in areas where it wouldn't before.

So either Verizon is working on the tower, or something weird is going on.

If it doesn't improve by tomorrow afternoon at this time, then I will call them and issue a trouble ticket.

BTW, what does the channel the phone uses have to do with it?

Because my sister's phone uses channel 500 and my phone switches between channel 0450 and 0500. Does this mean that there could be two panels facing our neighborhood and she is using a different (and stronger) panel than I am?

Thanks for your help Andy.

 

:metoo:

If not, then Verizon is going to get a call and I will have them issue a trouble ticket for the tower that serves my neighborhood after I explain the situation to them.

Hopefully, technicians are already fixing the problem.

The weird thing is that I noticed on my sister's phone that she uses a different channel (0500 than me.....I use 0450). She also has a different PN offset most of the time.

So the tower could be at fault. Hopefully Andy will read this and see if my observations make sense.

 

Ok.

The phone seems to be acting better.

So I will give it until Monday and carefully observe my phone.

If it still does the same thing, then I will call Verizon and explain the problem to them in detail.

Personally, I still think the tower is at fault....but they might be working on it...

Anyway, I will post a follow up to what happens to my problem.