I have switched from Sprint to Nextel

Well, after a week with Nextel, I have not dropped or missed a single call at my house, which is already a vast improvement over Sprint.

I am still getting used to the painfully slow data speeds. It's not really an issue when I am at home or work, but might become one when I go out of town and actually want to check email/browse the web more often.

 

Got my bill today...Sprint managed to once again charge me for last month and next month...second month in a row this has happened. Just spent close to an hour on the phone and wasn't even able to get the bill fully striaghtened out. Even the rep was confused, and I can't say I blame him. It was a huge mess. I still think the bill is about $50 too high, but I can't even find where the error is...and it is possible last month my bill was $50 too low, so without being able to find the specific error, I really don't have much of an argument in my favor.

Thank goodness I won't be changing my plan (though I didn't really change my calling plan when I switched to Nextel...just moved one of 4 lines over to iDen) anytime in the near future lol. Whew!

 

I think you are right. I wouldn't be surprised if there is some old code stuck somewhere that is just messing up my bill.

 

The only time I noticed an issue with SMS was when i put my SIM into a different phone for a day. Texts got all messed up that day. As soon as it was back into the phone Sprint "thought" I was using, the issues went away.

 

Just to follow up...I figured out where the additional error was coming from. I took my bill into the store to explain the problem to someone first-hand. The lady helping me set up a top-tier customer service ticket for me yesterday in the store, and this morinng I got a call from customer service and they posted an additional $56.33 credit to my bill, thus fixing the issue.

So, once again, another instance of Sprint screwing up and getting it right, even if it took more effort than I think it should have. All in all though, I was pleased with the service I got in the store yesterday and over the phone today.

For those that are interested...when Sprint transferred my line from CDMA to iDEN they had to place my number on a seasonal plan to do so. When they switched it back to being a shared line, all the lines on my account were assessed proration charges even though only my line should have. These charges were all credited back to me with the exception of the prorated charges for the main line, which was billed about $105 more than it should have been.

All is well that ends well! I will keep my fingers crossed for next month, lol.

 

You're too late! My 2 month experiment ended with the Airave I got last week! ;-)

 

My girlfriend bought it...I would not have forked over the $100 to help Sprint fix their issues. She is starting to do a lot of work from home, so she needs decent service at home, and I get the benefit.