I am here to help as much as I can

tmobileman, I recently called and spoke with an account specialist because technical support wouldn't offer me a decent phone for the multiple exchange program. I explained my situation and said I would be willing to cancel my service over this. The call lasted only 1 or 2 minutes, and ended with the specialist cancelling my service. I was expecting she would at least make some effort to keep me as a customer, but she did not. Is it normal for an account specialist to cancel an account so quickly?

Thanks for your input! :loony:

 

Thanks for your reply.

I actually reactivated service just so I can cancel in October with half the ETF. The service I got over the past couple days is why I cancelled yesterday (mostly the rep who disconnected me on Friday), but I was planning on cancelling in October anyway. I just keep getting less and less for my dollar for the addon services. For example, when I started my contract, the 24.99 internet plan came with 400 messages, and now it comes with 0, the unlimited messaging addon used to be 9.99, and now it's 14.99, and the 4.99 messaging now has 300 instead of 400 messages. It's even more frustrating when one of the reps gives me a quote on say the 24.99/400 addon, and then a day or two later, when I try to take them up on their offer, they say, "Oh, we don't do that anymore, now you get 0 messages." Anyway, I'm sure you know the prices. Thanks again.

 

I am wanting to upgrade from an indidual plan on tmobile to a family plan. I want to get the family time 700 for $59.99 per month and I want to get one or two new phones.

I notice that upgrading thru a third party authorized dealer I can't get this FT700 plan. They force me to but the FT1000 plan for $69.99. I don't need all those minutes. However, if I go thru T mobile direct I pay much more for the phones.

Are there any authorized dealers that can give me the FT700 plan?

I was also told that after 6 months on the FT1000 plan I could switch back to the the FT700 plan. Is that true and if it is how likely would it be that the FT700 plan will still be available for $59.99?

 

I just want to take a moment and thank T-Mobile for being so wonderful!! My coverage is great, my Comeback is great, the internet and messaging are great, and your customer service is superior to anything out there. As a Verizon Wireless refugee (only by default of Alltel going under) it is good to know that there are still people out there who take the time to listen and give the service we deserve. I have been a T-Mobile customer for 1 month and I have already won 3 people over from the dark side (Verizon Wireless). Your rates are great and your employees are top of the line. Who says "you get what you pay for?" I pay a very affordable price and get the best service I could ask for! 2 thumbs up for T-Mobile. Maybe more people will start seeing the light too.

 

TmobileMan, Hi.
New here. Not sure if you're still around or if I posted in the correct section- apologies for any redundancy.
Re-posting my original question in your section:

Hi,
I have Samsung Behold (first version) sitting around which I'd like to start using. It's disconnected: previous user is long gone, has no use for it and left the account hanging- hence the disconnection for unpaid bills. Would it be possible to just walk into T-Mobile and purchase a SIM which will work with that phone without getting grilled as if I stole the phone? I already have a TMobile Pay as you go "plan" w/ a Samsung T919 phone and I tried using that SIM in the Behold and it doesn't work. I really dont want a contract/ structured plan. I travel and considered the phone unlock process I've seen in previous post but the rules re: good standing accounts means that the orphaned phone will surely get flagged. I assume Tmobile somehow codes the IMEI and SIM to produce enhanced capabilities which is why my budget pay- as-you-go SIM fails(?).
The damn phone was brand new and probably used for 2mths total so it sure is a shame to have it sitting around. So bottom line, how can i start using an orphaned Behold, whose account has been disconnected for almost 1 year, w/ minimal questions asked and with no contract.....

 

T-Mobile now offers some nice no contract plans. You can walk into a store with your phone and sign up. They will activate a new SIM for you and put it in your phone. You will probably be charged an activation fee and the SIM, but it is still your best bet.

 

After staying with T-mobile for 6+years, I still can't get them to match a Sprint plan that I just got (still on my 30-day trial -- 2 lines with shared 1500 minutes, unlimited text, data/BB, $95 + tax, after corp discount).

So, what's the best way to ask T-mo? I've had several chat sessions and none of the could do better than the publicly available plan. I just want my loyalty to pay off, which I think is fair, but just can't seem to get it. Any tricks?

 

Wirelessly posted (Opera/9.80 (J2ME/MIDP; Opera Mini/4.2.14912/2502; U; en) Presto/2.2.0)

Hello tmobileman,

I would like to port one of my T-Mobile To Go numbers to another wireless carrier. At this time I do not have my address listed on "My T-Mobile" account. Do you know if this is necessary in order to complete the porting process, of a prepaid number? Thanks.

Irene

 

Thank you tmobileman, I will check with the carrier that I plan on porting to, and see what they requier.

BlackBerry9000/4.6.0.297 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102

 

Hi,

Let me first thank you for what you're doing, I don't know where to go from here.

Lately my phone has only been getting GPRS within about a 3 mile radius of my home which is extremely slow. When I do get the Edge coverage it sometimes has the same speed as the GPRS(~20kbps) around my neighborhood. Other times it will be good(~180kbps).

I have called t-mobile support and talked to the highest tier of tech support they had and this is what the lady said: "I honestly have no idea what is wrong, I have tried everything."

What should I do next?

Thanks,
Phil

 

Since you say it's only in the 3 mile radius of your home, I assume you phone gets EDGE at "normal" data rates outside that area? if yes, then it's probably something wrong with the tower near your home, maybe a faulty card in the base station that their tech support doesn't see in their OSS console.

What kind of phone do you have? Theres alot of apps out there you can install on your phone that will allow you to see the Cell ID of the tower. It would be good if you could write down the Cell ID and then call T-Mobile tech support back, then they would know exactly which tower has the problem.

 

The wierd thing is the edge speed outside of the radius is slow sometimes too (~30kbps) which is what I get on GPRS.

I have the iphone, is there a program I could use to get a cell ID?

 

If you have an iPhone, dial *3001#12345#*

...that should bring up the field-test mode. . at least it should...I don't have an iPhone, just a forum and a search button

...try to find the Cell ID (or CID) somewhere in there...it should be something like 6 digits...

 

Thanks, I had found it but never posted. sorry.

Also my edge seems to be up to par with speeds now, only thing is i'm only getting GPRS at my house so i'll just have to wait for them to fix it.

 

Hey tmobileman,

I have a contract that expires next month. I have a Family myFaves 800 plan (69.99) and unlimited family texting for $19.99. I called T-Mobile in hopes of renewing, but I didn't want to get new phones. All I wanted was a better plan. Sprint would be much cheaper with my corp discount. I asked if I could have the old Family myFaves 700 plan, have mobile to mobile added to it, and $9.99 texting added to it. I was told that this was impossible because they are no longer offered. After googling the matter, I found that a few customers have received the 9.99 texting and have also been able to maneuver their myFaves plans. In some cases they even got T-Zones for 5.99. All I have to ask is this, are any of these old features possible if I still have a myFaves plan? Are the customer reps just not wanting me to know I can be switched?

I really don't want a new EM plan because there are no myFaves, which I use religiously. I want to stay at T-Mobile but Sprint's offer is just too good. They would almost double my minutes, nights at 7, any mobile any time, for about the same price with a corporate discount.

 

I have a corporate discount, lol. Should I take it off and put it on again later?

 

Rejected!! She basically said, well if you're gonna cancel, would you like to keep your number? .. If you do let us know so we help with the porting process.

I guess it's bye bye T-Mobile. :-/ Hello, Sprint.

 

Im new here but my question is: I just got the gravity 2- Is there a way to block someone from calling and texting you? I have unlimited everything except data. I dont want to block all text messages just one is there a way to do that?

Thank you

 

Unfortunately no. In reviewing the user guide, there's no way to restrict calls to just those in Contacts. This is a rare function in phones, but it is available in some. This is not available in the Gravity 2.

If you are receiving harassing calls/texts, contact T-Mobile to see what they recommend your course of action (including notifying the proper authorities) be.

There is no specific option to block a caller or a text from an individual number. This is not available via T-Mobile's network or a particular phone.

Welcome to Wireless Advisor, by the way.

Here's a link to the Gravity 2 user guide: http://downloadcenter.samsung.com/content/UM/200908/20090820010657609/tmo_t469_gravity_ii_eng_ug.pdf