I am here to help as much as I can

Hi, I am hoping for any suggestions. I am still without service and I have called too many times to count and keep getting differant answers from differant reps. I have been without service in my area for 8 days now. No one seems to care. I asked if they knew if they were ever getting the issue resolved and they said they couldn't tell me when our tower was being fixed! There are several affected by this. I really don't understand why no one is doing anything about it? The last rep told me that they took the tower down for spectrum problems?! Shouldn't I be allowed out of my contract for this? I have been a customer since spring of 2004. I've always paid on time, it's automatically withdrawn from my checking account. I have 3 lines on my account. All they can offer my as solice is that they will give me 300 minutes for free which means nothing if you don't have service!!! I'm very upset as well as the others that are without service for 8 days now. Any suggestions?

 

Wow, that's the customer service that I've been getting on the phone. I wasn't victimizing myself............I made it clear there are others that are suffering also. Yes I know that networks have problems from time to time. T-mobile isn't the only service I've ever had or encountered. Being a customer that long should count for something and it does to other people.But really going 9 days now without service , I think that we have been very patient. I don't think anyone would want to pay over $100 a month and not be able to use the service they pay for. I don't think you would like to do that.It's really easy to sit there and say that when it's not affecting you. I understand that t-mobile is a big corporation and has alot of customers to handle and alot of territory but that isn't my problem. I have talked to 7 differant "representatives" and I have spent alot of time on the phone with them. Why would I realize who answers the phone? If they can't give answers to technical problems then t-mobile should have someone that can. I have been very nice about it and I think that your reply was hateful and unnecessary. That attitude is why I'm going to switch my service and inform the rest of the customers that live here and my family of all the calls I've made and your reply. No one at that company cares that we don't have service....I've got it , thanks for the help!

 

Hi there,
I have a question regarding roaming and the charges I`ll incur. So right now I`m in canada and I want to talk to or text people back home in the US. So I have 2 options:

text and pay 15 cents every message I send (which is the cheaper option because the people I`m texting wont get charged and I won`t get charged for incoming messages (both me and my friends have texting plans))

or call and pay 20 cents long distance and 50 cents roaming per minute for me (which I am willing to do... talking is important ) but here is my question: will the people receiving my call get charged (because its a long distance call even though both our area codes are the same).

Essentially I want to make this as cheap as possible for everyone involved, but I`m willing to pay as long as the people i`m talking to dont get charged. How can I make this as pain free as possible?

Thanks

 

thanks for your help!

 

No, people that you call will not get charged unless of course they are roaming themselves.
Essentially they don't have to know you're roaming so they can't be charged roaming charges.
They will never get charged for INCOMING long distance call...

 

Tmobileman - Hopefully you can help get this straightened out...

I am trying to use a service called You Mail to transcribe voice mail and send me SMS messages. However, You Mail uses the same back end company as Yahoo Finance. The support people at the back end provider tell me they've been having problems with TMO (Yahoo Finance txt spam - which started this odyssey), and the support people at You Mail say their messages are being blocked by TMO and Verizon. The back end company support said I might have to go to Tier III to talk to someone who knows what I'm talking about...

The answers I've gotten so far are: reboot the phone (BB Curve, I reboot it every night), reload the phone's o/s (I've done that once already and would like to avoid doing so again, if possible), call from another phone (TMO is my phone company; that's why I'm calling from my cell), blah blah.

I advised the Tier 1 tech (who initiated the conversation in Spanish - not sure how I got in that queue) that the other two providers' records seem to indicate that TMO is blocking the short codes (3 in particular), but he didn't buy it.

I don't subscribe to any TMO alerts, and I can't seem to find a way to enter in the short codes that I want. There is documentary evidence that TMO has blocked short codes before (T-Mobile blocks Twitter? | Alternageek Tech Show).

What can be done to fix this problem?? Thanks for your help!

 

You are just the person I need to talk to. I can't seem to get anywhere with Cust. service. I've been with T-mobile since 2003, never had a problem. But, at home it roams most of the time on AT&T. For the past month or more, I can only get service away from home. When I try searching for another network, it says "Available Networks," AT&T, but it won't register. Have they stopped the roaming agreement or something. I've heard about the "excessive roaming" thing, but they haven't informed me of anything. Troubleshooting hasn't helped, and it's not my phone. I have a family plan, and all of the phones do the same thing.

Any idea what's going on? It's driving me crazy!!! :loony:
Thanks in advance for any help.....

 

It is more than likely that they have eliminated roaming agreement with ATT in your area.

 

Update, T-mobile let everyone in this area out of their contract without having to pay any fees. It just took numerous calls over a three week period. There were decommissioned towers here and no one knows when or if they will be back in use. Just to let you know that I"m not starting any drama and that anyone else in my position would have taken your response the same way.....I let others read your response...and they took it worse than I did....everyone knows that when you're communicating through the internet that you have to be careful with your wording and punctuation. Typing in all caps is considered screaming by the way. Look it up it's called netiquette. If you're truly wanting to help others to remain with T-mobile you should take heed to my suggestion. Another T-mobile representative thought your response was rude and you yourself said you were being sarcastic.....you can't be sarcastic with customers when you're claiming to represent a company, that's just bad business. Anyway good luck with your t-mobile job and helping others on this forum!

 

Eee.. what's wrong with his response? I thought it was good...:loony:

 

This was the response in question......would you have thought it was good if you would have been in my shoes at the time and what was going on? just curious it's always interesting to know other peoples opinions or perceptions!

You have been a customer since 2004...well then it's obvious that tmobile hates you why else would we take away service for 8 days from you out of 4 years. <----sound ridiculous? It was meant to, man obviously you are having issues and others are too, your asking a cust service rep to tell you when the tower is going to be fixed or the issue with spectrum is going to be resolved...do you realize that the cust care rep probably doesn't even know what spectrum is? They are reading information that is passed along from the technicians that work on the network. I am sorry that you have been impositioned for 8 whole days, but come on there are issues from time to time that take time to resolve, what would you like the CSR to do for you run out to you and put up a new tower? This isn't a reflection of how you've been as a customer so stop victimizing yourself and just realize that the network is having issues and we will fix it I promise, I don't know what the deal is in your area, but call up, don't get impatient and let somebody help you.

 

Tmobileman, I've got a plan question for you....

I noticed yesterday when I was checking out different plans on My T-Mobile, there was a $19.99 Business/Govt. plan available with only 60 Anytime minutes and nothing else. Since all my calls are M2M(I currently have the M2M add-on), I attempted to select this plan. It told me that the $6.99 M2M feature wasn't compatible with this rate plan, but when I left it alone and got to the last screen prior to accepting this plan, the M2M showed up and my new plan total would have been $26.98 + taxes. Would this have gone through? Or would the system freak-out and not allow it? There was no contract extension required for this plan, and as I'll be leaving T-Mobile post-paid for prepaid in February, I would really like to have as low a cost plan as possible WITH the M2M add-on.

I chose not to complete the process of changing to this plan because I don't want a billing mess if it won't work. Any help would be appreciated.

 

OK, never mind. I got my answer...

Apparently there are 500 M2M minutes included with this plan, as well as 60 weekend minutes, but it's not easily spelled out on the web site. I'm not happy with the poor way the website gives this information. Once I clicked on the rate plan link itself, it told me what was REALLY included, but looking at it on the plan choice page, you would have no idea what it actually offers.

Now I understand why there would be a M2M conflict by having the unlimited M2M on a plan that already includes a set amount.

So I'll just stick with my current plan and wait out the contract...

 

Thanks tmobileman. I am actually on the $29.99 300 minute plan with the M2M add-on. I was just surprised to see this lower plan pop up. I occasionally check the "Change Plan" page just to see what's new.

I ended up going on contract with AT&T sooner than I planned (my mistake), but now that I'm on contract, I'll stay with them. It was what I've planned to do for some time. My hand was forced early, but it's OK though.

Thanks again!

 

I am desperately trying to get out of my tmobile plan! I have had numerous issues and attempted work them out but it still well...SUCKS!!! What can i do to get out without paying the ETF??? Please help! I can't afford that $200....

 

I pay for unlimited texting I don't think I can use the changing rates as a reason??

I have horrible service in my own home and at work one bar if i walk outside... When I do have service my phone frequently does not recieve messages and my messages take a very long time to be recieved. I am unable to recieve 9 out of 10 picture messages. Recently a tower was down in my area and for the entire day my phone was out of commision! My phone will often recieve a voicemail without the phone ever ringing! I have also had the problem of sounding as if I'm underwater when talking on the phone it makes it impossible for anyone to understand me so I have to disconnect and try the call again.

I have a Nokia 6133 but this is my second phone with tmo I got this one in hopes that it was just my phone.... I have called t mobile numerous times!!! The apologize but honestly nothing has i[mproved! I'm beyond fustrated. The most they've done is offer credit to my account for lack of service but I never even recieved the credit!! My money does not flow freely I work hard for whatever I am able to buy and I feel like I am wasting my money!!!:

 

Hi T-mo man,
just thought I'd update you on my situation since you were nice enough to help me out. unfortunately I won't be renewing my contract in october. basically after several calls it came down to them telling me i'll just have to restart my phone when i don't get service. which i do at least 6 times a day now. it seems to work in the places there's low service, but not in the places where there's no service at all. i also had them send me a new sim card, which didn't make much difference. they were supposed to call me back like, last month to see if it was helping but they didn't and i havent bothered because this has all become a moot point since....

I recently started having the same problem I was having a year ago (when i was in Dallas)- text messages that are delayed for HOURS and a phone that sometimes refuses to even send them for no apparent reason. T-mobile actually replaced my phone twice last summer/fall for this is exact reason, and after doing some research online there seem to be other t-mobile customers with this issue.
it's usually when i try to send a text to family or friends on verizon that it doesn't work. last night i tried to send my friend a few texts during the olympics between 8 and 9. they all arrived at once (sometimes multiple times) on his phone around 11:30.
I'm pretty much burnt out on calling T-mobile customer service - plus i've already been through this exact problem and I know it takes about 40 minutes on the phone for them to escalate me to "tier two".
this in addition to the service stuff means i've literally called tmobile at least once a month for what is now a full calendar year. it's draining.

Just thought I'd let you know about this problem so maybe you can suggest they work on their network or something... Sorry things didn't work out, but thanks for trying to help!

 

I do understand it from the business point of view. but i really didn't move for "fun", otherwise I would have checked the coverage map. I was laid off from my job in Dallas and my grandmother diagnosed with pancreatic cancer. Sometimes life can't be arranged around where your cell phone company gets coverage.
Once october (the end of my contract) rolls around, I'll have been without reliable coverage for over ten months, not to mention the technological problems I had when I got good service. So while I do agree that no cell phone company should let people off the hook "just cos", most people agree I got particularly screwed in this case.
Also, $200 to a service I'm not even getting, combined with the $100 or so it costs to start up with a new service simultaneously is a lot of money to some people.

Lessons learned:
1. Don't sign a contract if you aren't certain of exactly where you'll be in life (geographically and financially) for the next two years. (in other words, don't sign a two year contract)
2. Get Verizon, I've used Sprint and T-mobile and now my whole family (but me) is on Verizon and they've never had problems with service

 

We have the T Mobile family plan w/ 3 lines. My children have virtually destroyed their phones and yesterday wrecked mine We have already each had a phone replacement at least once. Someone told me that I could purchase a pay as you go T mobile phone which is much less expensive and then put our sim cards in them. Will this work? Is this legal?

Thank you so much for your help!