I am here to help as much as I can

I have a samsung j600 that i got from a friend that he entered wrong codes in now its saying Phone lock return for service can someone plz help i would appreciate it very much... my addi is REMOVED

 

Hi Tmobileman,

I am going month to month on t-mobile. I want to extend my contract for 1 year and get a new phone. Is it possible? How much will a Samsung Katalyst or blackberry pearl cost me?

Thanks in advance for information.

 

Hi Tmobileman,

Thank you for the information.

For the Samsung Katalyst, on my account online, it displays 149.99 for a 2 year contract extension. Is there a difference if I call versus order online?


I really like that phone and if I could get it for free, I would definitely take that.

Thanks in advance.

 

tmobileman, I've got a question for you...

How hard is it to shift a post-paid number to pre-paid? If it's possible, is it done in-store or can it be done on the phone? Also, are there any other provisos one should know before going forward with something like this?

 

so our family has the 1000 family plan and i was wondering about long distance calls?
if someone out of the country(specifically in south korea) were to call,
and he IS using a phone card,
do my minutes still get used(or even used more)
or does it add more money, excluding the plan(if so, how much)
or does it only take away from the phone card that he is using?

 

Excellent! Thanks a lot, tmobileman. Enjoy your vacation!

 

Hi tmobileman,

I have a major issue with T-mobile right now. I used to live in Dallas, where about a year and a half ago I signed up with T-mobile and it worked GREAT. Customer service was always nice and I couldn't complain about anything coverage-wise. That is until I recently had to (very suddenly and unexpectedly) move home to Omaha, NE.
My problem is I don't get coverage ANYWHERE. Outside (or inside) my office building, or any of my company's other building I have to visit sometimes. I don't get coverage in my house unless I'm in certain rooms. I don't get any reception within a 3 block radius of our baseball stadium. And I don't get service on the golf course or in any of the bars I go to, and my coverage goes in and out when I'm driving.

Sometimes I'll get really good coverage that says Roaming or AT&T... but that's about the only time I'll get full bars.

I've called T-Mobile about this, but because the coverage map technically says I get service they tell me I'm pretty much SOL. They try to sell me on a wifi service, but that would only do me any good in my house, I need coverage everywhere! I've tried some of those cellswapper websites to get rid of my contract, but have gotten no response.

My contract is up in October - do I really have to pay a $200 fee for canceling a service I can't use? There's only 4 months left! Is there some way I can prove to them how big a problem this is for me? I swear I'm not making this up - if I were getting good coverage I'd have no desire to switch and certainly wouldn't go to all this trouble to call them all the time and complain.
But my friends are starting to get really annoyed at me for having to borrow their phones all the time, and my co-workers are especially peeved that they can't get ahold of me when I'm not at my desk. And you have NO idea how many text messages I try to send but just end up deleting because they've "failed to send" for over 2 hours! If I see one more "call failed" message I'm gonna scream!
HELP!
(Thanks for reading, I know it's a long message!)

 

ohh i see.
THANK YOU so much

 

I agree with what t-moman says. From the coverage maps, it looks like omaha has a good amount of roaming coverage. T-Mo coverage looks like . You have the ability to do manual network selection from your phone, and then register with that roaming partner (possibly AT&T). I don't know if CS has troubleshooted this with you, but you can give that a shot. You'll find it under the "phone" or "network" menu of your phone. I would try that out and then hop over to Verizon or Alltel when your contract is up in October.

 

thanks tmobileman,

I'll try that. Weeks ago when I first called someone did open a service request for me but that was the last I ever heard of it. Now when I call the CS reps always just tell me no one can give me coverage everywhere and they're sorry I'm having trouble, but like I said, when I'm ALWAYS roaming or having to use other people's phones I might as well just go without and save the $60 a month!

No one's offered me a new SIM - so I'll go ahead and ask if they can mail one (my nearest T-Mobile retailer is over 4 hours away in Missouri which has made this all the more convenient), I'll let you know how it goes. Trust me, this IS that important to me that I have a cell phone that works as it is my only phone.
I understand wanting to hang on to business - but it seems ridiculous to pay for something that's not being provided to me.

clock3687: If I register my roaming partner does that mean I don't have to pay extra to make calls when I'm roaming?

 

No, you never get charged for calls you make while roaming in the US.

 

I'm sorry to say this, because I really do feel for your situation, but T-Mobile did not force you to move from the previous location where you had good service. That was your choice and your decision. At some point a year and a half ago, you got a deal on a phone or a plan in exchange for 2 years of T-Mobile service. Just because you chose to move somewhere T-Mobile has less than good coverage does not mean you're not still bound by that contract. If it bothers you so much, just cancel the service and eat the fee, or as stated earlier, lower to the smallest plan until the contract is up. Your contract has no clause stating that you are exempt from the ETF when you don't receive coverage at work or home or wherever. As a COURTESY T-Mobile will waive that fee if you can prove with legal documentation that you moved to an address that shows no coverage on our coverage map, but if that isn't the case, you have no recourse. Like I said, I know your position sucks, but try to put yourself in the shoes of the business. Why would T-Mobile let go of that money, whether it's a monthly fee for a few months, or $200 ETF just because you're not satisfied with your service right now. This is a business, and it's all about making money. That's just one thing that needs to be considered when moving, and I can't count the amount of people I've talked to in your situation who expect it is T-Mobile's responsibility to provide you with service wherever you may travel or move and that's simply not the case. It clearly states in the contract you signed and agreed to that service is not guaranteed everywhere.

 

Hello,
I really hope you can help me out with this issue. I just recently got a blackberry pearl 8100 phone but i got it from a friend not straight from tmobile and when i got the phone i realized that the aim, yahoo application is not on it nor could i access tzones.

I went ahead and downloaded the handheld software from tmobile for th blackberry pearl because on the site it stated i would have access to instant messaging and tzones after downloading. Once i got it i am able to access tzones but not aim messenger or yahoo and i wondered if there's anything tmobile can do to install these applications on my phone.

I have an unlimited text messaging plan but i don't have a data plan and i'd rather not get it because i really don't need it and it would be pointless to my way of thinking. So i hope you can help me because i'd really like to have access to these applications from my phone. And i read somewhere that tmobile can download something on the phone and get the applications working through sms.

thanx

 

I'm new here and I joined hoping to get some help! Since I saw that you work for t-mobile I will ask you. I have contacted t-mobile several times in the past 3 or 4 days, as well as several others affected by their service outage. I live in Williamson WV, I have been a customer for over 4 years now and have never had any complaints until recently. My friends family and I and several others have contacted t-mobile over and over about not having any service after a big storm 4 days ago. I know there is a tower here......someone posted a picture of it on here. It's actually located on a 70 ft pole. There are also customers that are 25 minutes away in Pikeville , KY that are experiencing the same trouble. When we call no one seems to care and no one is resolving the problem. What do you suggest? My friend is a diabetic that uses her cell phone as her primary phone.....she's type 1 diabetic so it's mandatory that she have a phone and it's going on 5 days now that we are without service. Help please?

 

Will T-Mobile ever allow international roaming for prepaid like other T-mobile's (meaning those in Europe)?

 

You are a first person from T-Mobile who has given a reasonable explanation and something to hope for
Thank you!

 

hi tmo-man,

i have a question for you. i have mv favs, and i need to delete a number that is currently a myfavs contact. i tried to do this on mytomible.com, and it will not let me delete the number from myfavs unless i put in a new number.

the old number is my mom's old home phone but since she moved and is using her cell phone as her main #, (i already have this plugged in as a contact) i have a free contact. i am not planning on adding a new myfav contact yet to make five, but is there a way to delete the old number from my myfavs and just leave it open for when i am ready to add a number?
thank you!

by the way, thanks for answering our questions on here, despite all the complaining from some of us.