How to request an unlock code for your TMobile handset: To receive your unlock request, you must meet the following criteria and this criterion can not be waived. * The account must have been active for 90 days (unless customer paid full retail for the handset), and a refill on the account if the request is made by a prepaid customer. ** Please note that some prepaid customers have reported receiving an unlock request without adding a refill to their account. * You must have a TMobile phone number. * Only one unlock code will be issued per active line within a 90 day period. * IMEI number must be provided directly from the customers handset (IMEI number can be obtained by pressing *#06# on your handset). * Handsets that were purchased through eBay, pawnshops, garage sales, or other sources must still meet these requirements. To obtain your unlock code send the following information via email to: [email protected], or call customer care directly at 1-800-937-8997 to obtain the unlock code. ** When calling you are still required to provide all of the information listed below. Information needed for unlock code: * Account holders name (required). xxxxxxxx * IMEI number (required) *#06# on the mobile handset. * Account password or the last four of the account holders social security number (required). For prepaid customers this can be the last four of your mobile number To Go pin code number. xxxx * Customer contact number or email address. xxx-xxx-xxxx, or [email protected] * Make and model of the mobile handset. (ie: Nokia 6030) * Carriers name if the handset is from another carrier. ie: at&t (please note that TMobile is not required to provide unlock requests from other carriers, but has been reported to do so for a few of their customers.) * Reason for the request. (ie: Going on a trip abroad, or giving the phone to a friend on another network.) *** Please note that in some cases it may take up to 14 days for TMobile to fulfill your unlock request.