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How to get a replacement phone?

Discussion in 'Sprint Forum' started by Airb330, Sep 2, 2007.

  1. Airb330

    Airb330 Silver Senior Member
    Senior Member

    Joined:
    Apr 25, 2002
    Messages:
    3,544
    Cell Tower Picture Gallery:
    3
    Likes Received:
    7
    Location:
    Mt. Royal, NJ
    My Phone:
    iPhone 4
    Wireless Provider(s):
    Verizon
    My a900m is not acting normally. It's been "serviced" twice at the local Sprint store. It loves to go from 6 bars down to 0, back to 6 bars. This is causing missed calls and many dropped calls. I must have dropped 5 calls in downtown Philadelphia yesterday. I also only get 1 bar in my apartment now, when the tower is around the corner. It gets bad reception roaming on VZ here (which is on the same tower around the corner). I doubt it is the network(s). No matter what I do or say, the store says the phone passed all tests. I find that hard to believe. What are my options? There is no other Sprint store nearby that does phone repairs. Maybe I'll have to wait until I move to Philly, I saw a store on Market St.
     
  2. ace41690

    ace41690 Junior Member
    Junior Member

    Joined:
    Feb 7, 2007
    Messages:
    188
    Likes Received:
    1
    Location:
    Connecticut
    My Phone:
    HTC Hero
    Wireless Provider(s):
    Sprint
    Well i am in the process of getting a replacement phone. I simply told them it wasnt charging properly and it was shutting off randomly. They asked me if i ever dropped it and i said NO. So, my free replacement phone is on its way. I would say tell them you are unhappy, your phone is behaving badly regardless of what their tests say, and that if they dont give you a replacement you will gladly move your business to another carrier and not pay the ETF. :biggrin:
     
  3. budney

    budney Resident Headbanger
    Super Moderator Senior Member

    Joined:
    Jan 3, 2003
    Messages:
    5,861
    Cell Tower Picture Gallery:
    14
    Likes Received:
    341
    Location:
    Eugene, OR
    My Phone:
    iPhone 6s+
    Wireless Provider(s):
    AT&T
    How many times have you had your phone looked at? I would try going there one more time, and go on a day & time you normally don't go. If that dose not work, then you will have to deal with retentions. Retentions can be a pain to deal with, so you may need to call them a few times to get it right. :)
     
  4. Fire14

    Fire14 Easy,Cheap & Sleazy
    Senior Member

    Joined:
    Sep 27, 2002
    Messages:
    8,446
    Cell Tower Picture Gallery:
    293
    Likes Received:
    2
    Location:
    Union County NJ
    My Phone:
    EnV
    Wireless Provider(s):
    Verizon
    I would call & tell them you have been having reception issues & that the phone has been checked & serviced on a few occassions & you are still having the problem, it should be under warranty & they should give you a replacement phone.
     

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