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How I failed to report dead zones to Verizon...

Discussion in 'Verizon Wireless Forum' started by ZaphodB, Jun 15, 2006.

  1. ZaphodB

    ZaphodB Signal Go Down De Hole...
    Senior Member

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    Location:
    OC (USA) / 77 (FR)
    My Phone:
    LG VX5600
    Wireless Provider(s):
    Verizon(US) Orange(FR)
    I kept trying to be on the phone on the way home today, but kept dropping -- on the 261 at Portola Parkway, at the 91 and Weir Canyon, on the junction of 210 and the 605, and in Griffith Park on the 134.

    So once I had signal, I called Verizon to report the dead spots.

    "You'll need to call me from a landline from those spots," said the technician.

    "There AREN'T any landlines at the 261 and Portola Parkway," I said, "there isn't anything there at all. Same with the 91 and Weir Canyon."

    "I can't help you, then, sir."

    "So if I call with a dead spot, you haven't got any mechanism to report it?"

    "No."

    I called back again a couple of times and got the same story. Technical support will only put in a ticket once the phone has been troubleshot and if there is an exact address. In fact, one person told me that they'll only enter trouble tickets for your home and work.

    Un-:censored:ing-believable.
     
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    #1 ZaphodB, Jun 15, 2006
  2. Tony E!

    Tony E! Retired Mod
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    It's a good thing you got other choices Zap....
     
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    #2 Tony E!, Jun 15, 2006
  3. Andy

    Andy Diamond Senior Member
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    Whenver I try to report dead zones on my cell they give me the same lame excuse but I always get them to file a trouble ticket for me anyways. I tell them it's happening with all Verizon phones with me and it's not a phone problem, end of discussion. Too bad though that they make dead-zone reporting such a pain in the back.
     
    #3 Andy, Jun 15, 2006
  4. alltelwirelesstech

    alltelwirelesstech Senior Member
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    Does not sound fun at all. We will ask the basic questions... happening everywhere or just in certain area. then go ahead and open a ticket. Our network techs want to know dead spots that are in areas we can control. if not at least you get to see the ticket thats closed that just says "poor coverage area" letting you know nothing we can do about it. I have seen some of these reported dead spots actually get corrected because a panel was mis-aligned.
     
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    #4 alltelwirelesstech, Jun 15, 2006
  5. Airb330

    Airb330 Silver Senior Member
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    I'm glad Sprint isn't like this. The tower behind my house goes out a lot. I force the phone over to Verizon, call 611 and tell Sprint. They give me some BS since I'm on the cell, but always put in a ticket. It's always fixed within 2 hours. It happened again today--no idea what the problem is. When that tower is down, I can't connect to other Sprint towers due to distance, so I just put it on Verizon.
     
    #5 Airb330, Jun 28, 2006
  6. BillRadio

    BillRadio Wireless Consultant
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    Did you get your copy of the new Terms of Service as a result of the Campbell agreement? In it, they outline exactly what it takes to get a credit for a dropped call. (Call back within a certain time period, then make a claim later). After you, and, hopefully others, have complained about dropped calls, and gone to the trouble of getting credits, they will be encouraged to look into the problem from the back end and see for themselves.
     
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    #6 BillRadio, Jul 4, 2006
  7. ZaphodB

    ZaphodB Signal Go Down De Hole...
    Senior Member

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    Location:
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    LG VX5600
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    Verizon(US) Orange(FR)
    I haven't got anything of the sort... was it a bill insert? I didn't get any e-mail...
     
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    #7 ZaphodB, Jul 7, 2006
  8. EdwardP

    EdwardP Bronze Senior Member
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    Three months ago (count 'em, one-two-three), I sent a letter to VZW corporate (Bedminster, NJ) regarding a couple of dead spots in my area, the fact that the 2128's signal drops to nothing (2 bars) when a mile away from a VZW cell site, with an indication that I intended to cancel while requesting ETF waiver, because these problems are on VZW's end.

    I received NO response whatsoever from them. Three months. :mad:

    I think I'll be changing my profile to reflect "Verizon (to be canceled 12/07)".
     
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    #8 EdwardP, Jul 7, 2006
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