SOUTH U.S. -- How does Sprint PCS remain in business

How is it that Sprint PCS manages to stay in business when not one piece of new technology works as advertised when it is release, then to make the problem worse their staff rarely gives accurate information to the customers?

I have gone through this hassle/dance with every new technology that I have purchased from Sprint PCS. I purchase ONLY from corporate stores and I I am now in the dance with the Overdrive.

Yesterday I went to the corporate store on Preston in Plano TX. I was told that the entire city of Plano was covered by 4G. They specifically looked up my home address and assured me that 4G would work at my home.

Needless to say I get home, hook up the Overdrive, and it connects with 3G. If I wanted 3G I would have kept my mifi.

Today I take the Overdrive back to the store, and they again check my home address and again say sure you should have good coverage. They replace the unit with another new unit and this time I power it on at the store, and sure enough I have 4G, so I keep an eye on it on 3 mile drive home. I lose 4G coverage just 2 blocks from the store and never regain coverage.

Now I get home and call their customer service who now tells me that my home address ONLY has 3G coverage. How nice, now I have a paperweight that is no better than my mifi, but now I have a 5gig cap on my downloads because that's the only plan available for the Under drive.

How disappointing... But then I shouldn't have expected anything better from Sprint, the Pre didn't work right till the 4th update, the Instinct never worked right, the mifi took 3 returns before it worked, the 6700 never got it right, the 6600 was a joke, and the list goes on and on and on. If it wasn't for the iPhone fiasco with network bandwidth, I would probably have changed providers a long time ago.

If anyone from Sprint reads this forum, maybe you could convince your product managers to not release hardware until it works as advertised, releasing it before it is ready is only feeding into the loss of customers you are experiencing.

 

I checked that site, and it shows me as being dead center in "BEST" area....

As for the 4g thing, I am giving Sprint a break, I don't expect it to work anywhere they say it won't work... JUST where it's supposed to work is all I expect and honestly it doesn't obviously..