Help with ATT Billing!!

that is totally not fair! There is no reason it should take a month for the roaming info to get to att. sorry man, FIGHT IT!

 

i agree, fight it and if that doesn't work, fight it some more, and if that doesn't work call the BBB

 

Hi, there. I had posted my experiences recently with Cingular.

I was in Boston during the summer of 2002 and when I returned to my place in NH, I found I had a bill for over 500 dollars! I have an old National plan from Cingular (now it has been changed to GAIT). Anyway, they told me I had gone over my NW minutes! I knew this was impossible because I have 3500 NW minutes to use.

The problem was the time I spent off Cingular's network. Apparently, my contract stated that roaming can take up to 90 days to show up. In fact, to this day I sometimes see calls from the wrong month on there. My argument was that I was in a Cingular area all that time.

I am keeping this post short, but the upshot is that after some arguing I was successful in having the charges reversed. I asked them if I should then never use more than 1/4 to 1/3 of my minutes in any month, for fear they would not be charged in the appropriate month! They did not answer that one...

So, although it is in your contract that roaming can take a few months to show up, I would argue it. You'll probably be successful. Keep us posted...

 

Run RUN ...get away, At&T will stick it to you

 

Appeal to customer service first. When that doesnt work call the corporate office in Redmond, Washington. They are VERY helpful and responsive. There seems to be a problem with roaming charges in central NJ even though all calls were made with ATT Wireless showing on the phone. When cs told me that roam calls were made on my son's phone in the middle of the night on a school night I knew there was a problem. I knew for sure that he was asleep and the phone could not be in use at that hour. CS didnt want to hear about it and told me that the charges were correct and stand. This prompted me to call corporate where I reached a very cooperative and helpful person. She also explained that there was a problem with roaming charges showing up on my account. I think it relates to the portability laws and the need for a secondary number for each number (confusion).

 

my neighbor had the same prob with gsm. her billing cycle was 45 days instead of the 30. in that billing cycle she only went back home which was about 60 miles away and is still att area. it took a while but they credited the problem.

 

When i was with ATT they claimed that this sort of thing can and does happen so "when checking your minutes online please be aware that your roaming minutes may not show up on the online estimate". It sucks but it is definately not that un comon.

 

Roaming charges with ALL carriers are typically billed 30+ days after the fact. If you actually were roaming and knew it, you really have no argument. All carriers clearly state on thier usage pages that roaming charges may be billed in subsequent months.

Now, if you are being billed for roaming when you weren't roaming, that's another story!

 

wow i read this whole thing and the only one that gave a good answer and a correct one was the last response with all wireless carriers if you roam off the network or tower the company that owns the tower that you are on has 90 days to report that to your provider which is noted in all Terms and condition also known as delayed billing. This is completely legal and proposed by FCC now i am not saying that if you where not roaming on anouther carriers tower this is right and as an AT&T cust care rep i will tell you if there is an issue then we do what we can to correct or most of us do.

 

Read this. It is AT&T's mMode (Next Generation) terms and conditions. The agreement for digital service has similar terminology in it. The carriers on which you roam are supposed to report the roaming within 30 days or provide a good-faith estimate to AT&T of when they will do so. It may come on a later month and it certainly will come in a large chunk... so you may have been the victim of bad timing.

It sucks out loud, but it's in your contract. More reasons to fully read your (binding) contract before signing it -- though this clause is standard in every contract for wireless service.