Sorry about this...but as I said in another thread we just switched 2 weeks ago from Nextel to Sprint. Our family of 5 all got the Katana Dlx. Well I have never loved the phone. The voice quality was clearer than my Nextel, but it is harder to hear on . A few hours ago I was out and got a call. It was hard to hear, and then I felt something similar to a shock. When I looked at the screen, it was black with colored lines going through it. I went home, got the box, and drove back to the store. The salesman said the crystals are breaking in them. OK...so why should I get another one?! Well they swapped it right away, and he showed me a Samsung 510. He said it wasn't on the floor, because they have to order them in. We are in an IPCS area, and that particular store doesn't have a lot of phones. Does anyone have a suggestion. I have until Sept. 6 to decide on a phone. He said they won't get the new Razr till mid-Sept. I want a phone that has a clear reception, and I'm not sure that I can completely trust what this salesguy is telling me. Any advice would be very much appreciated!